Customer Service Representative

Vor 4 Tagen

Berlin, Deutschland Workstation Customer Care Vollzeit

Our customer is a global research, educational and professional publisher. It is home to an array of respected and trusted brands and imprints, with more than 100 years of combined history behind them, providing quality content through a range of innovative products and services. Every day, around the globe, their imprints, books, journals and resources reach millions of people, helping researchers and scientists to discover, students to learn and professionals to achieve their goals and ambitions. The company has several thousand staff in over 35 countries.

**Position Summary**:
The Customer Service Representative (M/F/d) performs all functions related to customer service and pre-sale/inbound telephone marketing activities. The Customer Services Rep is responsible for recording and processing orders for books, journals, and related products in a multi-channel environment.

Provide general information to customers and act as the liaison between the internal departments and clientele as necessary.
Receive and record telephone orders and subscriptions, provide price, availability, order/issue status and other pertinent information to customers.

Provide additional book information, including topic (s), table of contents, page counts, binding, related titles, and new additions and formats.
Respond to customer account inquiries regarding invoice paid or unpaid status, account balances, credit status and all other related accounting matters.
Process claim orders, cancellations, picking errors, short shipments, original orders, invoice and credit memo copies and inform customers of status.

**REQUIRED BACKGROUND**:
Excellent phone manner and strong verbal and written communication skills.
Ability to handle 75-90 daily telephone contacts.
Must be well-organized, attentive to detail, and possess excellent problem-solving and time management skills.
Familiarity with Excel, Windows and the Internet helpful.

Currently we are looking for the following language skill combinations: Polish / German, Czech / German, Hungarian / German, French / English, Dutch / English, Danish / English, Spanish / German, German / English.

Wir freuen uns Sie kennenzulernen

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