Customer Service Representative

vor 8 Stunden

Berlin, Deutschland Workstation Customer Care Vollzeit

Our customer is a global research, educational and professional publisher. It is home to an array of respected and trusted brands and imprints, with more than 100 years of combined history behind them, providing quality content through a range of innovative products and services. Every day, around the globe, their imprints, books, journals and resources reach millions of people, helping researchers and scientists to discover, students to learn and professionals to achieve their goals and ambitions. The company has several thousand staff in over 35 countries.

**Position Summary**:
The Customer Service Representative (M/F/d) performs all functions related to customer service and pre-sale/inbound telephone marketing activities. The Customer Services Rep is responsible for recording and processing orders for books, journals, and related products in a multi-channel environment.

Provide general information to customers and act as the liaison between the internal departments and clientele as necessary.
Receive and record telephone orders and subscriptions, provide price, availability, order/issue status and other pertinent information to customers.

Provide additional book information, including topic (s), table of contents, page counts, binding, related titles, and new additions and formats.
Respond to customer account inquiries regarding invoice paid or unpaid status, account balances, credit status and all other related accounting matters.
Process claim orders, cancellations, picking errors, short shipments, original orders, invoice and credit memo copies and inform customers of status.

**REQUIRED BACKGROUND**:
Excellent phone manner and strong verbal and written communication skills.
Ability to handle 75-90 daily telephone contacts.
Must be well-organized, attentive to detail, and possess excellent problem-solving and time management skills.
Familiarity with Excel, Windows and the Internet helpful.

Currently we are looking for the following language skill combinations: Polish / German, Czech / German, Hungarian / German, French / English, Dutch / English, Danish / English, Spanish / German, German / English.

Wir freuen uns Sie kennenzulernen

  • Customer Service Representative

    Vor 6 Tagen

    Berlin, Berlin, Deutschland SEEK Asia Vollzeit 35.000 € - 45.000 € pro Jahr

    Company DescriptionWe suggest you enter details hereRole DescriptionThis is a full-time role for a Customer Service Representative located on-site in Berlin, Germany. The Customer Service Representative will be responsible for delivering excellent customer service and providing support to customers via phone, email, and chat. The role involves addressing...

  • Customer Service Representative

    vor 2 Wochen

    Berlin, Berlin, Deutschland ST Global Tech LLC Vollzeit 40.000 € - 60.000 € pro Jahr

    Customer Service Representative (Banking)Location: Berlin, GermanyDuration: 12 Months+As a Customer Service Representative within our Daily Banking team, you will play a central role in supporting our customers. As the first point of contact, you focus on addressing concerns from various channels and ensure a positive customer experience. We firmly believe...

  • Customer Service Representative

    vor 16 Stunden

    Berlin, Berlin, Deutschland ST Global Tech LLC Vollzeit

    Customer Service Representative (Banking)Location: Berlin, GermanyDuration: 12 Months+Fluency in German both spoken and written, along with solid English skills.As a Customer Service Representative within our Daily Banking team, you will play a central role in supporting our customers. As the first point of contact, you focus on addressing concerns from...

  • Customer Service Representative

    vor 11 Stunden

    Berlin, Berlin, Deutschland BELVEDERE Vollzeit

    German Speaking Customer Service Representative - BankingLocation: Berlin, GermanyContract Type: ContractPlay a key role in shaping customer experiences for a leading financial services organisation.Benefit from a hybrid working model, balancing office collaboration with remote work.Secure a stable 12-month contract with a supportive and development-focused...

  • Customer Service Representative

    vor 1 Woche

    Berlin, Berlin, Deutschland Intelligenz IT Vollzeit 35.000 € - 45.000 € pro Jahr

    Customer Service Representative – Daily Banking (all genders)Location:Berlin, GermanyMode of work: 100% OnsiteFluency inGerman(spoken and written) and solidEnglishcommunication skills.Required Qualifications, Capabilities, and SkillsA strong customer-centric mindset and a collaborative approach when working with both customers and colleagues.Proven service...

  • Customer Service Representative

    Vor 4 Tagen

    Berlin, Berlin, Deutschland Grow-Talent Vollzeit 30.000 € - 40.000 € pro Jahr

    Grow- is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German-speaking Customer Representative to join their teams in Porto.Position: Customer Service RepresentativeLocation: Porto, PortugalWork model: On-siteEmployment type: fixed term (6 months) with possibility of extension / permanent contractRemuneration: Base salary +...

  • Customer Service Representative

    vor 1 Woche

    Berlin, Deutschland ON RUNNING Vollzeit

    **Stellenbeschreibung**: At a Glance: Our Customer Service Team (the Happiness Deliverers) is growing, and with this comes the exciting opportunity to become part of the team in our Berlin office. As a Customer Service Representative for our B2B team, you work with our B2B partners in supporting and guiding them in their partnership with On. This includes...

  • Customer Service Representative

    Vor 6 Tagen

    Berlin, Berlin, Deutschland Vanatari International GmbH Vollzeit 35.000 € - 45.000 € pro Jahr

    At Vanatari International GmbH, we are passionate about health, nature, and innovation. From our Berlin office, we create high-quality, vegan nutritional supplements under the brand Vegavero to support a healthier, lifestyle. Our mission is to create products that are not only effective but also natural and tailored to our customers' needs. We take pride in...

  • Customer Service Representative

    vor 1 Woche

    Berlin, Deutschland ARWA Personaldienstleistungen GmbH Vollzeit

    ARWA Personaldienstleistungen GmbH bietet im Rahmen der Arbeitnehmerüberlassung ein zukunftsorientiertes Arbeitsverhältnis an. Unser Unternehmen ist von verschiedenen Trägern und Institutionen ausgezeichnet und zertifiziert, dies belegt unsere routinierte Arbeitsplatz - und Dienstleistungsqualität. Wir suchen Sie als **Customer Service Representative...

  • Czech Customer Service English Language Materials

    vor 1 Woche

    Berlin, Deutschland WS Customer Service Solution Vollzeit

    **WS Customer Service Solution**: **Das bieten wir Ihnen**: We are looking for a Customer Service Representative (M/F/d) in the field of textbooks, e-books and interactive e-learning resources - related to the English language. The product portfolio provided focuses on world class content in the most relevant, engaging and flexible formats to support...