Customer Service Representative
Vor 7 Tagen
Our customer is a global research, educational and professional publisher. It is home to an array of respected and trusted brands and imprints, with more than 100 years of combined history behind them, providing quality content through a range of innovative products and services. Every day, around the globe, their imprints, books, journals and resources reach millions of people, helping researchers and scientists to discover, students to learn and professionals to achieve their goals and ambitions. The company has several thousand staff in over 35 countries.
**Position Summary**:
The Customer Service Representative (M/F/d) performs all functions related to customer service and pre-sale/inbound telephone marketing activities. The Customer Services Rep is responsible for recording and processing orders for books, journals, and related products in a multi-channel environment.
Provide general information to customers and act as the liaison between the internal departments and clientele as necessary.
Receive and record telephone orders and subscriptions, provide price, availability, order/issue status and other pertinent information to customers.
Provide additional book information, including topic (s), table of contents, page counts, binding, related titles, and new additions and formats.
Respond to customer account inquiries regarding invoice paid or unpaid status, account balances, credit status and all other related accounting matters.
Process claim orders, cancellations, picking errors, short shipments, original orders, invoice and credit memo copies and inform customers of status.
**REQUIRED BACKGROUND**:
Excellent phone manner and strong verbal and written communication skills.
Ability to handle 75-90 daily telephone contacts.
Must be well-organized, attentive to detail, and possess excellent problem-solving and time management skills.
Familiarity with Excel, Windows and the Internet helpful.
Currently we are looking for the following language skill combinations: Polish / German, Czech / German, Hungarian / German, French / English, Dutch / English, Danish / English, Spanish / German, German / English.
Wir freuen uns Sie kennenzulernen
-
Customer Service Representative
Vor 7 Tagen
Berlin, Berlin, Deutschland Belvedere VollzeitGerman Speaking Customer Service Representative - BankingLocation: Berlin, GermanyContract Type: ContractPlay a key role in shaping customer experiences for a leading financial services organisation.Benefit from a hybrid working model, balancing office collaboration with remote work.Secure a stable 12-month contract with a supportive and development-focused...
-
Customer Service Representative
vor 2 Wochen
Berlin, Deutschland CECS Centre Vollzeit**We are seeking a Customer Service Representative, who has high standards and is effective in building relationships with staff, customers, and clients.** The position requires a variety of routines from assisting prospective & Documentation of data and updating customer records based on interactions Develop and maintain a knowledge base of the evolving...
-
Customer Service Representative – Multilingual
Vor 5 Tagen
Berlin, Deutschland Cross Border Talents VollzeitCustomer Service Representative – Multilingual | Remote within Greece + Relocation Support Do you speak one of the languages below? Are you looking for an international career with stability, growth, and the option to work from home in Greece? This is your opportunity! We are hiring Customer Service Representatives for a global customer support team...
-
Berlin, Deutschland WS Customer Service Solution Vollzeit**WS Customer Service Solution**: **Das bieten wir Ihnen**: We are looking for a Customer Service Representative (M/F/d) in the field of textbooks, e-books and interactive e-learning resources - related to the English language. The product portfolio provided focuses on world class content in the most relevant, engaging and flexible formats to support...
-
Customer Service Representative
Vor 7 Tagen
Berlin, Berlin, Deutschland ZSK Talents VollzeitWe are seeking a dynamic, customer-oriented German-speaking Customer Service Representative for a position based in Lisbon, Portugal. In this role, you will support customers with professionalism and empathy, handle inquiries via phone/email, and ensure a smooth and positive experience for every client. You'll be part of a multicultural environment with...
-
Customer Service Representative
vor 2 Wochen
Berlin, Deutschland Spot On Sp. z o.o VollzeitAre you looking for a new job that is both challenging and exciting? Are you full of ambition and want to make a difference? Are you eager to **change the world of online work** with us? If you want to profit from numerous benefits and working in a start-up atmosphere excites you, twago is the right place for you! For our **office in the heart of Berlin**...
-
German Speaking Customer Service Representative
Vor 6 Tagen
Berlin, Deutschland Cbtalents VollzeitDanish Speaking Customer Service Representative Location: Barcelona, Spain (On-site) Contract Type: Temporary Permanent Working Hours: 38.5h/week | Rotational shifts (Monday–Sunday) Description If you are an empathic individual with strong communication skills, a problem-solving mindset, and an interest in working in an international environment, this role...
-
German Speaking Customer Service Representative
Vor 7 Tagen
Berlin, Deutschland Cbtalents VollzeitDanish Speaking Customer Service Representative Location: Barcelona, Spain (On-site) Contract Type: Temporary Permanent Working Hours: 38.5h/week | Rotational shifts (Monday–Sunday) Description If you are an empathic individual with strong communication skills, a problem-solving mindset, and an interest in working in an international environment, this role...
-
Berlin, Berlin, Deutschland Cross Border Talents VollzeitDutch Speaking Customer Service Representative – Lisbon (On-site) Location: Lisbon, PortugalWork Model: On-siteStart Date: 8 January 2026 Working HoursMonday to Friday: 08:00 AM – 08:00 PM (Rotational shifts)Saturday & Sunday: 08:00 AM – 05:00 PMDays Off: 2 rotational days Role Overview As a Customer Service Representative, you will be responsible for...
-
Customer Service Representative
vor 1 Woche
Berlin, Deutschland AC Melle VollzeitJoin AC Melle as a Customer Service Representative. Work remotely from Berlin. Earn from 23 Euro per hour. Flexible schedule. Full time or part time. Tasks - Respond to customer inquiries. - Resolve issues efficiently. - Provide information about services. - Process memberships and renewals. - Maintain customer records. - Collaborate with team...
