Customer Service Associate Iii

Vor 2 Tagen

Dresden, Deutschland TE Connectivity Vollzeit

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

**Your main tasks are**:

- Edit and maintain order creation, order confirmation, delivery bill, invoice and customer base in ERP
- Complete processing, reporting and monitoring of int./ext. customer orders with regard to
- compliance with customer requirements regarding deadlines, costs and quality and clarification of deviations with the involvement of internal specialist departments
- Direct contact person for the customer and responsible for the current customer base, including proactive communication
- Support KAM (Sales) with acquisitions/surveys, obtaining follow-up orders and recording forecasts from the customer. Preparation of quotations.
- Active tracking and processing of escalation issues to find solutions with the specialist departments in regular meetings
- Handling customs clearance and consultation with the export manager, issuing supplier declarations
- Complaint management: forwarding customer complaints to QM, issuing credit notes and invoice corrections or processing replacement deliveries in accordance with decisions made by Quality Management

**Competencies**:

- Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

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