Customer Service Specialist
Vor 4 Tagen
Location:Dresden, DE
Employment Type: Permanent
BE GREAT TOGETHER WITH US.
Innovation, Efficiency and Ambition: this is what VAT has stood for over 50 years. With this passion, VAT has grown to become the leading international developer, manufacturer and supplier of high-performance high-end vacuum valves and vacuum sealing technology, employing over 2000 people worldwide. The headquarters are located in Haag (Switzerland), the production centers in Switzerland, Malaysia, Romania and Taiwan.
Customer Service Specialist
YOUR CHALLENGES
- Provide friendly, courteous and professional communication support with customer orders received via email, telephone, direct access to customer portals, and fax - utilizing the company's Order Management System.
- Manage and control consigned inventory assets to meet customer and asset management objectives.
- Work closely with customers and off-site sales staff to obtain and validate consigned inventory consumption forecasts.
- Load forecasts into the company's Order Management system and submit appropriate purchase orders to sister manufacturing company in Switzerland/ Malaysia.
- Cross-functionality skills to work with product groups to resolve issues/answer queries; including finance, and sales.
- Place and expedite orders with our sister manufacturing company in Switzerland/ Malaysia. Manage shipping instructions various ERP platforms.
- Be proactive in communicating problems and/or delays with customers.
- Review and expedite backorders.
- Process RMAs and quotations for customer product returns to be serviced.
- Work with accounts receivable and field sales engineers to resolve AP issues.
- Ensure that supporting customer purchase orders are received and kept as backup.
- Answer incoming customer phone calls.
YOUR COMPETENCIES
- A minimum High school diploma or GED; Bachelor's Degree preferred.
- Fluent English (written and spoken) is required.
- 3+ years of related experience as a customer support specialist, operational support, or related field.
- Strong Microsoft Excel skills and the ability to develop complex reports and metrics.
- Familiarity with production scheduling (ERP) is highly desired.
- Strong interpersonal, organizational, and communication skills.
- Ability to function independently and multi-task.
- Computer skills - proficient with Microsoft Outlook and Office applications.
- A desire to work hard and seek promotion opportunity in our rapidly growing organization.
Interested? Then we look forward receiving your online application.
You can expect a dynamic and successful company where innovation, courage, fairness, openness and transparency are encouraged and your ideas are welcome. We offer flexible options for hybrid working. Your development according to your strengths and aspirations in your career is of great importance to us.
-
Customer Service Agent
Vor 7 Tagen
Dresden, Sachsen, Deutschland Combase Ag Vollzeit 35.000 € - 45.000 € pro JahrDie COMBASE AG gehört zu den führenden Anbietern cloudbasierter Point of Sale Applikationen mit Niederlassungen in Dresden und Las Vegas. Zur Verstärkung unseres Serviceteams suchen wir einenCustomer Service Agent (w/m/d)Zu deinen täglichen Themen gehörenAufnahme, Dokumentation und Lösung von Anwenderfragen Selbstständige Analyse und Weitergabe...
-
Customer Service Mitarbeiter
Vor 4 Tagen
Dresden, Sachsen, Deutschland Berlitz Deutschland GmbH Vollzeit 30.000 € - 40.000 € pro JahrZur Unterstützung des Berlitz Teams in Dresden suchen wir zum einen Customer Service Mitarbeiter (m/w/d) in Teilzeit (30 Std. pro Woche). Auch als Quereinsteiger (m/w/d) sind Sie bei uns herzlich willkommenIhre AufgabenSie stehen im Zentrum des Geschehens unseres Centers, sind erster Ansprechpartner (m/w/d) für unsere Kunden.Sie erledigen eigenständig die...
-
Specialist, Finance
Vor 3 Tagen
Dresden, Sachsen, Deutschland Tekscend Photomask (formerly Toppan Photomask) Vollzeit 55.000 € - 90.000 € pro JahrTekscend Photomasks Germany GmbH ist das deutsche Tochterunternehmen des weltweit führenden japanischen Photomaskenherstellers Tekscend Photomask Corp. mit ca Mitarbeitern weltweit. Unsere Kunden sind namhafte Unternehmen der globalen Halbleiterindustrie aus Europa, den USA und Asien.Zur Verstärkung unseres Teams in Dresden suchen wir für ab sofort...
-
Inside Sales Specialist
Vor 6 Tagen
Dresden, Sachsen, Deutschland Kurt J Lesker Company Vollzeit 40.000 € - 80.000 € pro JahrInside Sales Specialist Are you passionate about sales, confident in your ability to engage diverse clients, and intrigued by the world of science and technology? If so, we want you to be a part of our teamAs an Inside Sales Specialist at the Kurt J. Lesker Company, you will be at the forefront of showcasing our brand, products and services. You will be...
-
Inside Sales Specialist
Vor 6 Tagen
Dresden, Sachsen, Deutschland Kurt J Lesker Company Vollzeit 40.000 € - 80.000 € pro JahrInside Sales Specialist Are you passionate about sales, confident in your ability to engage diverse clients, and intrigued by the world of science and technology? If so, we want you to be a part of our teamAs an Inside Sales Specialist at the Kurt J. Lesker Company, you will be at the forefront of showcasing our brand, products and services. You will be...
-
Inside Sales Specialist
Vor 6 Tagen
Dresden, Sachsen, Deutschland Kurt J. Lesker Company Vollzeit 35.000 € - 45.000 € pro JahrInside Sales SpecialistAre you passionate about sales, confident in your ability to engage diverse clients, and intrigued by the world of science and technology? If so, we want you to be a part of our teamAs an Inside Sales Specialist at the Kurt J. Lesker Company, you will be at the forefront of showcasing our brand, products and services. You will be...
-
Dresden, Sachsen, Deutschland Octopus Concept GmbH Vollzeit 32.000 € - 40.000 € pro JahrUnser Fokus liegt in der Vermarktung des Kernproduktes Tinte der Marke OCTOPUS und eines breiten Peripherie-Sortimentes rund um das Kernprodukt Tinte im B2B und B2C. Der mit der Octopus Concept GmbH eng verbundene Tintenhersteller Octopus Fluids GmbH & Co. KG entwickelt neueste Tintenrezepturen und sorgt im Nachhinein für die Herstellung der Tinten und...
-
Clinical Sales Specialist
vor 1 Woche
Dresden, Sachsen, Deutschland Barrington James Vollzeit 40.000 € - 60.000 € pro JahrClinical Sales Specialist – Orthopedics / Sports Medicine | Eastern GermanyMy client, a leading distributor in joint preservation and sports medicine, is seeking a Clinical Sales Specialist to provide expert support to hospitals and surgeons across Eastern Germany.What you'll do:Provide clinical support in the OR, including product training and...
-
Director Service
Vor 4 Tagen
Dresden, Sachsen, Deutschland ASM Vollzeit 90.000 € - 120.000 € pro JahrStep into a career with ASM, where cutting edge technology meets collaborative culture.For over 55 years ASM has been ahead of what's next, at the forefront of innovation and what's technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such...
-
Dresden, Sachsen, Deutschland Octopus Concept GmbH Vollzeit 35.000 € - 45.000 € pro JahrUnser Fokus liegt in der Vermarktung des Kernproduktes Tinte der MarkeOCTOPUSund eines breiten Peripherie-Sortimentes rund um das Kernprodukt Tinte im B2B und B2C. Der mit der Octopus Concept GmbH eng verbundene Tintenhersteller Octopus Fluids GmbH & Co. KG entwickelt neueste Tintenrezepturen und sorgt im Nachhinein für die Herstellung der Tinten und...
