Team Lead CRM

FORMEL Skin is building the global dermatology clinic online. We democratize healthcare, by making highly effective dermatological treatments easily accessible and improving our patients' quality of life. We are backed by Europe's most renowned health and consumer investors and are growing rapidly, expanding our offering to new medical conditions and rolling out in new countries. To this day we have delivered more than 150.000 treatments and have already successfully treated thousands of patients. We have a passionate and ambitious team with experience in successfully building health and consumer tech businesses.

Together we are paving the way to make dermatology accessible to everyone

**What's the role?**
- Own the CRM strategy and its execution
- Lead and mentor a Junior CRM Manager (Your team will grow as we grow)
- Manage incoming requests from stakeholders again your data-driven objectives and priorities
- Constantly improve our processes to keep up with a fast evolving environment
- Work together with our creative team to produce engaging content along the customer lifecycle
- Make the best use of our technical setup to leverage segmentation, personalisation and the right channel mix for our messages

**What are we looking for?**
- Experiences and passion for CRM
- Experience with marketing automation tools such as Iterable, Braze, customer.io or similar
- Performance oriented mind-set pared with strong team player abilities
- Ability to prioritise and manage multiple projects simultaneously in a fast-paced environment
- Strong communication skills and ability to communicate with Senior stakeholders
- Strong analytical and problem solving skills pared with eagerness to challenge status quo
- Business fluent German and English

**Why work with us?**
- **TEAM -** To achieve our ambitious goals we create a team atmosphere based on trust in which everyone of us works with high responsibilities and the chance to generate growth and success. We are a highly professional, creative and motivated team.
- **CULTURE -** We believe in an entrepreneurial culture and an empowering working atmosphere. To gain this we work with OKRs, a clearly defined strategy and provide as well as enable transparent communication.
- **BENEFITS -** As a fast-growing company, we all work hard to achieve our business goals. To help our team growing with us and find balance alongside work at the same time, we offer a training budget of 1.000 EUR p.a., a free John Reed gym membership, flexible working hours & remote work option as well as employee discounts on products.
- **OFFICE -** To offer the best surroundings for our team we work in a highly equipped, modern and dog-friendly office located centrally in Berlin.

**About us**

FORMEL Skin's mission is to improve our customers' quality of life by providing medical treatments for a broad set of skin conditions. We are on our way to revolutionize dermatology to make people confident, happy and comfortable in their own skin.

With headquarters based in Berlin, FORMEL Skin is continuously growing its team and market, thus we are looking forward to expanding internationally, as just last year we launched in Switzerland.

Our products are customized by experts according to the individual medical needs and skin conditions of our patients. After a digital check-up with our team of dermatologists we provide individual advice and formulas to achieve the best results as soon as possible.

At FORMEL Skin, we seek to build an inclusive workplace with exceptional individuals that are willing to join us on our journey of disrupting dermatology, therefore we welcome everyone to apply: people of any race, ethnicity, nationality and religion, LGBTQAI+ folks, individuals with disabilities (both seen and unseen), people of any age, or family status.

If this sounds interesting to you and you want to help us in becoming Europe's leading player in the field of tele-dermatology, please send us your CV We are already looking forward to the first exchange.

Your contact person for this role is:
Juliet Göttel

Talent Acquisition Manager

LinkedIn: Juliet Göttel