Team Lead CRM Campaign Management

At HelloFresh, we want to change the way people eat forever by offering our customers high quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 17 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: GreenChef, EveryPlate, Chef's Plate, Factor, and Youfoodz. **The role**: As Team Lead CRM Campaign Management, you drive the operational excellence within the HelloFresh Global CRM department. You lead and inspire a team of CRM Campaign Managers and together with your team you are responsible for the execution of our CRM strategy for 5 brands across 16 countries. You are part of the Global CRM Operations team and report to the Associated Director CRM Campaign Management. Above all, we are looking for people who will **make HelloFresh** **better.** We believe there are many different ways of developing skills and we love diverse experiences So even if you don't "tick all the boxes" but think you'd thrive in this role, we would really like to learn more about you. **What you'll do**: - Shaping and developing CRM Operations and Executions at HelloFresh - Leading and developing a team of CRM Campaign Managers - Inspiring direct reports and supporting them in their individual growth - Enabling team members to execute the global CRM strategy in operational excellence - Ensuring the delivery of best-in-class cross-channel campaigns - Managing and ensuring the data-driven and objective oriented prioritisation of requests - Driving constant improvements of organisational setups as well as operational processes **What you'll bring**: - Experiences and passion for CRM - Excellent understanding of CRM metrics - Advanced expertise in the utilisation of Salesforce Marketing Cloud - Advanced knowledge of SQL and Ampscript - Experiences in leading and motivating team members at all levels - Performance oriented mind-set pared with strong team player abilities - Excellent organisational skills - Knowledge of agile process methodologies a plus - Ability to prioritise and manage multiple projects simultaneously in a fast-paced environment - Strong communication skills and ability to communicate with Senior stakeholders - Collaborative personality, but not to shy to make decisions and be held accountable - Ability to think on your feet and take decisions in a fast paced environment - Strong analytical and problem solving skills pared with eagerness to challenge status quo **What we offer**: - Healthy discount on weekly HelloFresh boxes - Annual learning and development budget to attend conferences or purchase educational resources plus access to the HelloFresh Academy - Budget for home office supplies - Monthly transportation budget through Rydes app - A diverse and vibrant international environment of 70+ different nationalities - Additional perks include: Free crash course in German, compensation for advanced external German classes, discounts for John Reed gyms & Urban Sports Club, summer & winter parties, discount on our HelloFresh GO vending machines - The chance to have a significant impact on one of the fastest-growing technology companies in Europe in an exciting growth phase **Are you up for the challenge?**: **About HelloFresh**: We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers' homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn