Limited Employment Up to 6 Months

**We help the world run better**

**What you will do**

The Services Field Operations Business Support Specialist is part of the Customer Success board area who works closely with Head of Customer Success Services, Delivery Management and services organization.

The primary objective of the role is to be a trusted advisor to the Services Management Team. This role enables the intersection of Strategic Thinking and Precision Execution through seamless engagement with the business.

Customer experience
- Develop trusted advisor relationship with the MU CS Services Sales, Delivery and leadership team
- Contribute to the roll out of the Franchise in the MU Consulting Business in alignment with the Global methodology

One Team
- Ensure alignment of Services Field Operations to the Franchise model
- Support Services and Software operations to work closely together
- Drive the engagement between Customer Success MU Operations, local Controlling, EMEA South Services Field Operations, Shared Service Centers and other regional teams to maximize their effectiveness

Support and Drive Business Execution
- Support the achievement of the Consulting business KPI’s (Revenue, Contribution, Headcount, Utilization, Backlog accuracy and leakage, Project profitability, Cloud transformation, CCB, dACV, Consumption )
- Manage FieldGlass operations of MU Spain by working closely with CBS team and project management.
- Ensure all forecasting and business planning deadlines are achieved
- Interact as intermediary in the forecasting process between Business Management and Controlling, keeping an overview on entire forecasting process.
- Follow up on entire closing process going from Latest Estimates to monitoring they monthly closing process in a proactive way

GTM
- Execute the Consulting operational cadence to ensure a strong tracking discipline in all areas but especially on Delivery (utilization, headcount, bench, Backlog, Project, revenue from pipeline etc.) and Sales (pipeline hygiene, pipeline KPIs, coverage analysis, sales GTM, deal execution)
- Drive data quality and completeness in core systems

**What you bring**
- Final degree (e.g. business administration, accounting, finance, economics, computer sciences) or equivalent work experience
- Strong financial acumen and ability to work with numbers
- Fluent English
- 2 years minimum experience in the IT Services industries, preferably in controlling or project management or project controlling
- Proven ability to deliver an operations service to business stakeholders
- Works effectively in a matrix, fast moving and continually changing business environment
- Ability to proactively challenge business leaders in supportive way to improve performance
- A high level of communication, presentation and influencing skills
- Demonstrates a thorough knowledge of the consulting business model in a software environment

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

Requisition ID: 371839 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid