Aktuelle Jobs im Zusammenhang mit Head of Customer Success - Berlin - Ablefy
-
Head of Customer Success
vor 1 Woche
Berlin, Berlin, Deutschland Holocene VollzeitYour mission We're hiring a Head of Customer Success to build and lead our post-sale organization for the B2B Enterprise segment. You'll design the Customer Success function from scratch — covering Customer Success Management, Implementation, Support, and Key Account Management — and take full ownership of renewals, expansions, and Net Revenue Retention...
-
Head of Customer Success
vor 2 Wochen
Berlin, Berlin, Deutschland A11 VollzeitAbout the JobAs a key growth accelerator, A11 partners with Europe's most ambitious startups and scaleups, corporates, and SMBs to connect them with top-tier talent ready to make an impact.We're looking for an experienced Head of Customer Success (m/f/d) to join and lead the Customer Success & Service Operations at one of our Ecosystem Companies.As a Head of...
-
Head of Customer Success
vor 1 Woche
Berlin, Deutschland KENJO VollzeitWait, who’s Kenjo? A bunch of entrepreneurial dreamers, who really think they can create a better world. Does that sound too crazy? How will you contribute to our mission? As our Head of Customer Success, you will oversee all aspects of the customer journey for the next phase of our growth story taking full ownership of the CX department and business...
-
Head of Customer Success B2B
vor 1 Woche
Berlin, Deutschland Babbel VollzeitWe are looking for a Head of Customer Success EMEA to join our Business to Business department in Berlin! You will be a key player in our B2B leadership team to help drive this strategic revenue channel by developing customer relationships that promote retention, customer value and loyalty. As Head of Customer Success, you will be responsible for leading...
-
Head of Customer Success
Vor 3 Tagen
Berlin, Deutschland zeotap Vollzeit**About the company** Zeotap is the next-generation Customer Data Platform. It empowers brands to unify, enhance and activate customer data in a cookieless future, all while putting consumer privacy and compliance front-and-centre. Recognised by Gartner as a “Cool Vendor”, Zeotap works with over 80 of the world’s top 100 brands, including Audi,...
-
Head of Customer Success Management
vor 2 Wochen
Berlin, Deutschland Comgy GmbH VollzeitJOIN US! Comgy ist ein aufstrebendes Berliner Start-up im Bereich Energy / Proptech und hat gerade eine Stelle als Head of Customer Success Management (m/w/d) zu vergeben! Wir bewegen und uns bewegt das Generationsthema Klimaschutz. Wenn auch du etwas bewegen möchtest und Lust auf eine Arbeit mit Purpose hast, dann bist du bei uns genau richtig! DEINE...
-
Head of Customer Success
vor 2 Wochen
Berlin, Deutschland voize Vollzeit**Your Mission: Build an exceptional customer experience that drives success**: As **Head of Customer Success & Support**, your mission is to ensure that every interaction with voize creates a meaningful, positive experience for our customers. You will focus on **building long-term relationships** and a customer-first strategy, helping them achieve their...
-
Head of Customer Success
vor 2 Wochen
Berlin, Deutschland Patronus VollzeitEinfach. Sicher. Leben. Mit Patronus. Wir sind mehr als nur ein Anbieter für intelligente Notruf-Uhren. Wir sind echte Visionär\*innen. Als modernes Healthtech Start-up aus Berlin mit finanzstarken Investoren im Rücken sind wir fest dazu entschlossen, den Alltag von Senior\*innen überall auf der Welt sicherer und unabhängiger zu machen. Damit in...
-
Head of Customer Success
Vor 5 Tagen
Berlin, Deutschland Bling VollzeitBling ist das Family-Fintech aus Berlin und sucht dich als Head of Customer Success (M/F/d) (Vollzeit, per sofort oder nach Vereinbarung). **Gemeinsam werden wir**: - den Bling-Familien mit Rat und Tat zur Seite stehen - als erste Bezahlerfahrung die Zukunft von tausenden Kindern und Jugendlichen prägen - mit unserer App die Finanzkompetenz von Familien...
-
Head of Customer Success
vor 2 Wochen
Berlin, Deutschland Circula GmbH VollzeitYour role As Head of Circula’s Customer Success Team, you will be responsible for bringing our vision and strategy for our Customer Success to the next level! You will quickly build, lead and grow the CSM team responsible for on-going success in one of Europe's fastest-growing fintech SaaS companies. You will be a key member of our leadership team,...
Head of Customer Success
vor 2 Wochen
**About us**
At ablefy, we believe that passion can turn into a career for anyone With our cloud-based SaaS platform solution, ablefy.io, we offer an easy and efficient way for everyone to create and sell digital products and online courses. More than 70,000 entrepreneurs have already placed their trust in our expertise
Our story began in 2015, and for the first five years, we grew organically, becoming a profitable company with a team of around 60 employees. Then, in September 2021, we raised $38 million in series A funding led by Target Global, with participation from Partech Ventures and Avid Ventures. Since then, we've doubled in size
Since then, our company size, products, features, and services have doubled and we have become Germany's No. 1 platform for coaches, consultants, speakers, and service providers. We continue to grow to this day - that's why we're looking for you.
Our core values are crucial to our success:
- As One Tribe
- Customer-Obsessed
- Be Curious & Drive Change
**Description**
We are seeking a Head of Customer Success who is passionate about customer empowerment and digital commerce growth to drive strategic success for our users. This is an impactful, hands-on role where you will shape the future of ablefy's Customer Success department, driving high engagement and retention across a diverse customer base.
**Responsibilities**
Onboarding & engagement
- Oversee onboarding and guide customers in maximizing ablefy's features, from payment flow management to digital product sales.
- Cultivate robust, long-lasting relationships with customers, becoming a proactive partner as they scale.
- Tailor customer engagement to each business stage, empowering users with resources, product insights, and strategic support to help them succeed.
Customer Support and Technical Expertise
- Offer responsive, knowledgeable support for issues related to ablefy's digital payment and commerce tools, managing escalations seamlessly.
- Maintain a collaborative feedback loop with Product, Tech, and Compliance teams to proactively improve customer experience and resolve complex issues.
Product Adoption and Retention
- Drive product adoption and optimize usage by educating customers on the full suite of ablefy's advanced features, including European-specific compliance tools, flexible payment gateways, and subscription-based modules.
- Build a network of ablefy advocates, encouraging customers to share experiences and contribute to community growth.
Customer Success Analytics and Reporting
- Analyze customer data to assess engagement, predict needs, and identify growth opportunities.
- Provide actionable insights and regular reports on customer success metrics such as churn, NPS, and feature adoption to support data-driven decisions.
Leadership
- Build and mentor a customer success team focused on personalized, high-touch support for digital businesses.
- Foster a collaborative and goal-oriented environment, aligning team initiatives with ablefy's growth trajectory and customer-first philosophy.
Expectations
- Customer Empowerment: Champion customer success by anticipating needs and offering strategic guidance for seamless scaling.
- Technical and Digital Commerce Expertise: Familiarity with the needs of digital entrepreneurs and payment processing technologies, especially for subscription-based models and cross-border transactions in Europe.
- Analytical and Results-Driven: Regularly analyze customer success metrics to optimize performance and drive measurable results.
- Adaptive Leadership: Lead by example in a dynamic environment, adapting to evolving customer and market demands.
Commitment to ablefy's Mission: Align with ablefy's values, driving innovative, compliant, and scalable solutions for our customers.
**Qualifications**
- 5+ years in a customer success or account management role, preferably within digital commerce or the SaaS/payments sector.
- Proven track record in strategic leadership, ideally teams-of-teams, guiding teams to exceed growth and satisfaction targets.
- Strong understanding of the subscription economy, payment processing solutions, and European digital compliance standards.
- A customer-centric mindset - combines empathy and relationship-building to understand customer needs deeply and build trust-based connections, while actively advocating for customers within the company to influence product and service improvements.
- Strategic and analytical thinking - combines data-driven decision-making, using customer data to identify trends and opportunities, with proactive problem-solving to address barriers to customer success through root cause analysis and effective solutions.
- Operational excellence - optimizing processes to improve team efficiency and ensure consistent customer experiences, while using strong project management skills to oversee multiple customer initiatives simultaneously.
- Fluent in German (C2 level) and English, with excellent presentation and co
