Aktuelle Jobs im Zusammenhang mit Head of Customer Success - Berlin - voize
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Head of Customer Success
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Head of Customer Success
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Head of Customer Success
vor 2 Wochen
**Your Mission: Build an exceptional customer experience that drives success**:
As **Head of Customer Success & Support**, your mission is to ensure that every interaction with voize creates a meaningful, positive experience for our customers. You will focus on **building long-term relationships** and a customer-first strategy, helping them achieve their goals by unlocking the full potential of voize. By creating a culture of success and collaboration, you will make sure that voize delivers more than just a product—it will deliver an experience that empowers customers to thrive.
If you're passionate about **creating remarkable customer experiences**, leading high-performing teams, and ensuring AI-driven workflows drive success at scale, this role is for you
**Your Daily Business - No two days are alike**:
- ** Lead and scale the Customer Success team** - build and nurture a high-performing, customer-centric team focused on delivering outstanding experiences
- ** Drive customer success and adoption** - use a data-driven approach to understand customer needs, help them get the most value from voize, and enhance their overall experience
- ** Create a customer-centric strategy** - proactively design initiatives and frameworks that ensure a smooth customer journey and drive long-term satisfaction
- ** Develop customer health scoring systems** - use data and customer feedback to anticipate needs, identify risks, and seize opportunities for further success
- ** Be the voice of the customer** - ensure that insights from customers shape product development, making voize even better and more impactful
- ** Foster continuous improvement** - work closely with leadership and cross-functional teams to refine processes and evolve the customer experience
**Your Skillset - What you bring to the table**:
- ** Substantial leadership experience** in B2B SaaS Customer Success, ideally with workflow-heavy products and enterprise customers
- ** Experience building customer-first teams** that focus on the full customer lifecycle and creating meaningful, high-impact relationships
- ** Proven track record in driving customer success** - using data, feedback, and strategies to increase satisfaction, loyalty, and retention
- ** Strong analytical and strategic mindset** - you know how to track success, measure customer outcomes, and turn insights into action
- ** Exceptional collaboration skills** - you can work effectively across Product, Sales, and Engineering teams to ensure customer needs are at the forefront of decision-making
- ** Experience mentoring and developing teams**, helping them grow professionally while staying focused on delivering exceptional experiences
- ** Fluent in German and proficient in English (C1)**
- ** Hybrid office life fits you** - this role requires you to be in Berlin 2 days a week
**Our Success Mindset - How we work at voize**:
- You have a **customer-first mindset**, always thinking about how to make every customer interaction exceptional
- You are **data-driven and strategic**, using insights to guide decisions and build scalable solutions for customer success
- You value **open communication and collaboration**, ensuring customer feedback is shared across the company and influences product evolution
- You thrive in a **fast-moving startup environment**, taking ownership and making an impact with a hands-on approach
**Growing together - what you can expect at voize**:
- Become a co-creator of our success with **virtual stock options**
- Our office is in Berlin, with **remote work** options
- Flexible working hours - because we trust you to know when you work best
- Access to **learning platforms** like Blinkist, Audible, and more
- ** Regular work weeks and team events** to foster collaboration and team spirit
- We are a fast-growing startup, providing excellent opportunities for **rapid personal growth**
- Your work will make a **real impact**, helping to alleviate the workload for healthcare professionals
- Free **Germany Ticket** and **Urban Sports Club** membership
- ** 30 days of vacation**—plus your birthday off
