Head of Customer Success

**About the company**

Zeotap is the next-generation Customer Data Platform. It empowers brands to unify, enhance and activate customer data in a cookieless future, all while putting consumer privacy and compliance front-and-centre. Recognised by Gartner as a “Cool Vendor”, Zeotap works with over 80 of the world’s top 100 brands, including Audi, Unilever and Virgin Media. It is also the founding member of ID+, a universal marketing ID initiative.

**The Role**

The Head of Customer Success will be responsible for leading the Customer Success team that makes every customer committed to Zeotap for life. This highly effective business and technology leader will have the ability to marshal resources to address any customer satisfaction, adoption, expansion, and renewal opportunities resulting in clear accountability and consistent service to the customer. This leader will work closely with Sales leadership to develop and execute go-to-market strategies to facilitate the development of joint solutions and business plans to meet or exceed annual ACV targets. The Head of Customer Success will identify and develop expansion and renewal targets, define the value proposition, and engage and train the global Customer Success organization on rules of engagement and operational procedures to quickly resolve issues and identify sales opportunities while ensuring mutual success.

(Remote work within Germany/ UK/ Spain/ Italy / France is possible) #LI-Remote

**Your Impact**

This is an incredibly important role as you will directly impact the growth and trajectory of Zeotap. You will be masterful with internal and external engagements and put the customer in the center of everything you do. You will work closely and collaborate with the Zeotap ecosystem to inspire them to support you so you can exceed your assigned quota.

**Responsibilities**:

- Zeotap executives are inspirational leaders that create a vibrant, inclusive culture that inspires people to do their best by epitomizing our 4 core values while they create and execute strategies, drive collaboration and align resources, and extend our culture to our customers.
- They partner with customers and internal stakeholders to drive consensus on mutual success.
- They build, cultivate and maintain high-performing teams, establish new objectives, coach for success and manage joint-selling and success initiatives.

Last, they maintain a deep understanding of Zeotap technology and are able to articulate Zeotap propositions to facilitate and achieve the following:
- Increase awareness of the entire suite of Zeotap solutions across all regions.
- Drive the strategy and alignment of customer success and transformational impacts to accelerate and expand business value for prospective and existing Zeotap customers.
- Create evangelists by listening to customers closely and delighting them with impactful user experiences and services.
- Develop and operationalize playbooks and process that ensures the Customer Success organization can scale to meet the needs of our customers which results in long-term strategic partnerships.
- Manage and scale customer relationships to maximize growth and to ensure customer commitment and success Establish relationships with Zeotap leadership across Sales, Product, Channel, and Marketing to ensure cross-functional alignment at a scale that drives additional value to customers.
- Accurately report and forecast activity to executive leadership.

**Requirements**:

- Broad-based business and technology expertise with **5+ years **of relevant **Customer Success experience**:

- ** 3+ years of proven track record of building and leading teams** and associated revenue in a high-growth SaaS company.
- This individual must possess a high EQ and the ability to lead with positive influence and exhibit leadership qualities that inspire collaboration and trust to support Zeotap’s global Customer Success strategy.
- ** Technical Acumen**: a strong understanding of marketing technologies that leverage on and offline consumer behaviour & attributes / 1P - 3P data.
- ** Results Driven**: a demonstrated ability to drive significant NRR growth through the execution of adoption, expansion, and renewal of best practices with a tenacious desire to achieve better outcomes.
- ** Urgency**: high energy with a persistent drive to execute with urgency and effectively manage time.
- ** Compelling & Effective Communicator**: an outstanding communicator with excellent presentation skills; dynamic and persuasive in presenting ideas to both internal and external C-level stakeholders.

**What we offer**:

- Competitive compensation & benefits
- Unmatched Global support system and remote-first organisation
- Fast-paced, collaborative & fun culture
- Exposure & access to industry experts & teammates that live our values
- Work with very driven entrepreneurs & network of global senior investors across Telco, Data, Advertising & Technology

Zeotap welcomes all - we are eq