Mandatory-internship in Global Customer Journey
vor 1 Woche
**Aufgaben**:
We at Mercedes-Benz put our customers in the focus of our efforts. We strive to create a luxurious customer experience at whatever point our customers are in contact with us - whether on digital or physical touchpoints.
Our team is responsible to enable this luxurious customer experience by developing the strategic target picture for the customer journey of the future together with experts throughout the company and ensuring the translation from strategy into operations by actively steering our stakeholders.
Changes in customer behavior, digital technologies and business models as well as the current automotive market environment pose fundamental challenges to our understanding of customer experience. To exceed the high expectations of customers, it is essential to understand our customers and to put ourselves into customer’s shoes and thus, constantly challenge our organization. Therefore, we measure and analyze performance and experience data and derive action items to further optimize customer experience.
As an intern, you will be part of the ‘Global Customer Journey Management’ team for all tasks related to the optimization of the customer journey. This includes working on different sub-projects to achieve our target: from enabling databased measurement and analysis of customer experience over steering of different touchpoints along the customer journey to preparation of committees and communicating all of this on various internal channels.
**These are the exciting challenges you will face:
- You help developing exciting, future-oriented concepts along the customer journey together with experts across the company
- You organize and support workshops, prepare L3 meetings and committees and coordinate open tasks
- You support with change communication of our strategic concepts as communication with all stakeholders within our organization is an important success factor of our efforts
- You help analyzing the performance of our customer journey, derive recommendations for action and consolidate results
- You bring in new perspectives through competitive analysis and benchmarking to identify key fields of action
- Also, you will be able to get to know many national and international colleagues in our company and start building your business network. _
**Qualifikationen**:
- Enrollment in a degree program in Business administration, economics (with a specialization in marketing or data management), business information or in a comparable degree program; initial practical experience desirable (e.g., training, internships, part-time jobs)
- Customer focused mindset, proactive mentality, structured working method and strong communication skills
- Confident handling of MS Office (Teams, Outlook, PowerPoint, Excel, Word, OneNote), PowerBI of advantage, MURAL of advantage
- Business fluent in German and English (we are an English-speaking team)
- Distinctive competence in digital topics and understanding of data-driven sales and marketing
- Knowledge about customer experience management and relevant touchpoints
- Project management knowledge desirable
**Additional information**:
It doesn’t work completely without formalities.
Please find the criteria of empl oyment here.
- Citizens of countries outside the European Trade Union please send, if applicable, your residence / work permit.
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