Intern Rollout Management Customer Feedback Tool

Tätigkeitsbereich:Marketing / Vertrieb / KommunikationFachabteilung:Customer Experience Measurement & InsightsGesellschaft:Mercedes-Benz AGStandort:Mercedes-Benz AG, StuttgartStartdatum:..6Veröffentlichungsdatum:..5Stellennummer:MER3WArbeitszeit:Vollzeit BewerbenAufgabenMercedes-Benz is launching the new "CX Engine" initiative to enhance its customer experience measurement and analysis capabilities. This initiative involves implementing a software-based platform that will consolidate and analyze both experience and operational data from customer touchpoints across the entire customer journey, including digital and physical interactions in order to identify areas for improvement.The rollout activities for physical (retail) touchpoints began in March 5.The Customer Experience Measurement and Insights team is seeking a Rollout and Project Management Intern with the following responsibilities:Support market Key Accounts with communication tasksManage technical requirements from stakeholdersEvaluate, prioritize, and steer timely project implementationCoordinate with markets, regions, IT, development teams, and external partnersPrepare presentations and reports for project managementGovernance and structural enhancement of internal collaboration and knowledge sharing toolsPreparation of visual and textual material for internal workshopsThis role is crucial for Mercedes-Benz's efforts to elevate its customer experience by leveraging advanced analytics and insights across the customer journey. You will play a key role in implementing a state-of-the-art CX platform that aligns with the company's commitment to innovation and customer-centricity. Data processing and analyses won't be your main tasks in this role.Your mandatory Internship with us can start beginning of March 6. QualifikationenStudies in the field of business administration, economics, business informatics, or related fieldProficiency in English (German is a plus)Prior internship or working student assignments in digital product rollouts and project management topics are a plusExperience using project management tools such as JIRA and ConfluenceStrong communication and customer orientation skillsStrength in coordination of multiple complex tasksAbility to balance interests of different stakeholdersTeamwork and adaptabilityCreativity and implementation strengthAffinity for agile working methodsPlease note that your internship at this location must be mandatory.Additional Information:We look forward to receiving your online application, including a resume, cover letter, certificates, current certificate of enrollment stating your semester, proof of mandatory internship if applicable, and proof of the standard period of study. Please remember to mark your documents as "relevant for this application" in the online form and observe the maximum file size of 5 MB.You can find further information on the hiring criteria .BenefitsEssens­zulagenMit­arbeiter­handy möglichMit­arbeiter­rabatte möglichMit­arbeiter­beteili­gung möglichMit­arbeiter EventsCoachingFlexible Arbeits­zeit möglichHybrides Arbeiten möglichGesund­heits­maß­nahmenBetrieb­liche Alters­ver­sorgungMobilitäts­angebote We need your consent to load the Youtube serviceWe use a third party service to embed video content that may collect data about your activity. Please review the details and accept the service to watch this video.This content is not permitted to load due to trackers that are not disclosed to the visitor. The website owner needs to setup the site with their CMP to add this content to the list of technologies used.Powered by