Customer Success Working Student
Vor 7 Tagen
**Who we are?** An awesome tech startup-up that just closed a €20M Series A round.
**What do we want?** Unleash the power of logistics.
**For whom? **Awesome brands and logistics champions.
**Who do we look for?** Smart individuals with drive, sense of responsibility, and fun
**What can we offer you?**
- Meaningful work and purpose at a **well-funded** modern startup
- Responsibility & a steep learning curve: We are growing
- Be part of a dynamic, high-performing and fun team
**Each day is different, but**:
- You build **trusted relationships** with our existing customers by becoming a product expert
- You take care of **incoming tickets** and if necessary distribute them internally
- You ensure customer success by providing **support** to our existing customers via mail and phone
- You understand the **customers’ needs** and communicate feature requests within the customer success team
- You are **continuously improving** our help center articles and product guides based on your customers’ questions
**You are special because**:
- You are a student of Business Administration or a similar course of study
- You have gained first experience in the field of Customer Success
- You have excellent communication skills and are fluent in German and English (speaking & writing skills)
- You are able to react quickly, analyze, and prioritize incoming tasks and stay calm even in difficult situations
- You are solution-focused and have a technical understanding
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vor 2 Wochen
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