Technical Support Specialist
vor 1 Woche
APN is your best friend? A firmware update is always a good idea for you? Do you consider problem solving as your strongest skill? If we have just described a typical day of yours, then YOU might be the EXPERT we are looking to ‘’join our forces’’
**The role**:
The Technical Support Specialist, will join our Technical Support Team (part of the Customer Service Department) and support any hardware and software needs of our customers.
**Why us?**
Because we are the first European entirely cloud-based Neobank using Microsoft Azure with branches in 23 countries in Europe. Our mission is to change how businesses pay and get paid.
**What we offer**:
- A competitive salary (based upon your super skills and experience)
- A full-time contract
- 24 days of annual leave
- Annual bonus, upon performance
- Smooth onboarding and continuous training on products and new systems
- A great company culture with high integrity, teamworking, transparent communication, and regular feedback to develop further your skills
- A chance to grow within a fast-moving European Fintech Company
**If you join our team as a Technical Support Specialist, you will**:
- be a Viva “ambassador”: act as 2nd level point of contact for any technical issues of our customers
- be the escalation point for our 1st level Technical Support
- offer the most suitable solution to customers’ issues and become their trusted partner
- diagnose and resolve problems using documented procedures and checklist
- be challenged to achieve predefined qualitative and quantitative targets
**Requirements**:
**About you**:
- You are an excellent user (oral and written) of both German and English
- You have worked for at least 1+ year as a 2nd level Technical Support Agent/ IT support, preferably in the Banking/ IT/ Telecommunications industry
- You are extra confident with technology and familiar with CRM systems, software and hardware
- You have a passion for serving customers and act with ownership and professionalism
- You love solving problems and resolving conflicts in a cool and constructive way
- You are able to work independently but also as a member of a team
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