technical support specialist

vor 1 Tag

Berlin, Berlin, Deutschland Belden, Inc Vollzeit 45.000 € - 65.000 € pro Jahr

Belong. Believe. Be You. Belden.

Propel your career surrounded by a diverse team of innovative, goal-oriented individuals who are pursuing the next generation of connectivity solutions. At Belden, you'll participate in work that will challenge you and position you to excel. You'll collaborate with colleagues from around the world, gaining exposure to a broad base of expertise and perspectives.

Together, we'll continue on a journey of innovation, creating a connected world and paving the way for automation. Join us and let's build the future.

________________________________

Technical Support Specialist

(m/f/d)

________________________________

Place: Berlin

Type: Full-Time/Hybrid

Level: Junior/Mid-Senior

You will make an impact in the following way: 

  • Erste:r Ansprechpartner:in für unsere Kund:innen und Partner:innen – per E-Mail und Telefon
  • First Level Produkt Support mit Übernahme von 2nd Level Support Aufgaben nach entsprechender Einarbeitung
  • Dokumentation von Kundenanliegen in unserem Ticketsystem und Weiterleitung komplexerer und eskalierter Anfragen an den nächsten Level
  • Abschließende Bearbeitung von Standard-Anfragen
  • Nutzung, Erstellung und Pflege von KnowledgeBase Artikeln und anderen Informationsquellen
  • Unterstützung der QS und R&D durch Bug-Reporting und Tests

What you will bring: 

  • Bildung – Bachelor-Abschluss in Informatik oder Ausbildung zum/zur Fachinformatiker:in Systemintegration oder vergleichbar
  • Neugier und Leidenschaft – Interesse an IT-Themen und Netzwerktechnologien und hohe Bereitschaft, sich in neue Themen wie Network Access Control einzuarbeiten, idealerweise Erfahrungen mit IT-Support, Netzwerkmanagement (SNMP, Switches, Router), OS Debian
  • Persönlichkeit – Freude am Kundenkontakt, ausgeprägte Kund:innen- und Serviceorientierung, Überzeugungskraft, organisatorisches Geschick sowie ein ausgeprägtes Gespür für Kund:innenbedürfnisse, analytisches Denkvermögen und eine strukturierte sowie selbstständige Arbeitsweise
  • Sprachkenntnisse – Fließend Deutsch und Englisch

Let's Write the Next 100 Years Together.

Join a global community striving to improve connectivity and security. The work we're doing puts our people on the front lines of impacting lives and shaping the future. Propel your story of innovation by helping Belden write the next chapter in ours. Shape your future at Belden.

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These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.

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