Technical Support Specialist

vor 3 Stunden

Berlin, Deutschland Precision Medicine Group Vollzeit

Do you enjoy providing technical troubleshooting and support, working directly with users to provide IT solutions? Do you want to join a stable, established IT environment with a strong team culture and advancement potential? If so, our Corporate IT team is hiring a **Technical Support Specialist **to support our Berlin Lab and Corporate team members.

**This role will be 100% onsite in Berlin supporting a Lab environment (when in the Lab, there will be GLP practices to follow). This role is a mixture of PC and peripherals support as well as directly support of the machines to keep full uptime on the floor.**

**About You**:

- You are customer service driven and enjoy working with users to solve their technology problems.
- You can operate on your own day in and day out, but also enjoy receiving support from a strong established team.
- You have a knack for communicating and providing clear instruction to individuals with a varying degrees of technology skills.

**Your Day-to-Day**

As a Technical Support Specialist with Precision Medicine Group, you will work independently to provide shared technical support to remote team members supporting the Precision business. Support includes but is not limited to desktop hardware, desktop operating systems, desktop office productivity software, network hardware and software, security devices and software, printers, and mobile devices. Infrequent travel may be required.

**Required Experience**:

- Bachelor's Degree or equivalent experience or Certifications Required
- Minimum of 1 years of experience in a help desk role is required
- Experience with end-user support, help desk ticketing software, hardware and software upgrades, hardware and software troubleshooting and providing formal/informal technical training is required
- Experience with Microsoft Office 365 and Office for Mac
- Experience with Windows 10
- Experience with Android, iOS

**Helpful Experience**:

- Must be able to troubleshoot remote issues and support offsite users
- Ability to read and interpret documents, for example, operating/maintenance instructions and procedure manuals
- Ability to perform light to medium physical work of lifting up to 50 pounds
- Knowledge of SharePoint or other portal products is a plus
- Knowledge of VOIP/PBX systems

Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. © 2020 Precision Medicine Group, LLC

It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.

  • Technical Support Specialist

    vor 1 Woche

    Berlin, Deutschland Viva Wallet Vollzeit

    APN is your best friend? A firmware update is always a good idea for you? Do you consider problem solving as your strongest skill? If we have just described a typical day of yours, then YOU might be the EXPERT we are looking to ‘’join our forces’’! **The role**: The Technical Support Specialist, will join our Technical Support Team (part of the...

  • Technical Support Specialist

    vor 1 Woche

    Berlin, Deutschland Viva Wallet Vollzeit

    **Description** APN is your best friend? A firmware update is always a good idea for you? Do you consider problem solving as your strongest skill? If we have just described a typical day of yours, then YOU might be the EXPERT we are looking to ‘’join our forces’’! **The role**: The Technical Support Specialist, will join our Technical Support Team...

  • Technical Support Specialist

    Vor 6 Tagen

    Berlin, Berlin, Deutschland fleetster Vollzeit 40.000 € - 60.000 € pro Jahr

    Du bist technikaffin, sprichst gern mit Kunden und es geht dir leicht von der Hand, Problemstellungen kompetent zu lösen?Dann bist du bei fleetster genau richtigAls Technical Support Specialist (m/w/d) unterstützt du uns dabei, unseren mehr als 500 Kunden einen exzellenten Support bei der Nutzung unserer Cloud-Software für Carsharing und Flottenmanagement...

  • Senior Technical Support Specialist

    vor 2 Wochen

    Berlin, Deutschland SITA Vollzeit

    Overview WELCOME TO SITAWe're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own...

  • Support Specialist

    vor 4 Stunden

    Berlin, Berlin, Deutschland Cyrora Vollzeit 40.000 € - 80.000 € pro Jahr

    Role DescriptionThis is a full-time, on-site role for a Support Specialist located in Berlin, Germany. The Support Specialist will be responsible for providing technical and customer support, troubleshooting issues, and maintaining clear and effective communication with clients. Day-to-day tasks include analyzing and resolving technical problems, offering...

  • Technical Support Specialist

    vor 2 Wochen

    Berlin, Deutschland Circle Cardiovascular Imaging Vollzeit

    **Position Overview**: Reporting directly to the Senior Manager, Global Solutions and Support, the Technical Support Specialist will provide remote and onsite technical software support for Circle’s growing portfolio of imaging products to Circle customers throughout the EMEA region. The regular working hours for this position are scheduled between 8:00am...

  • Support Specialist

    vor 2 Stunden

    Berlin, Berlin, Deutschland Avenrix Vollzeit 40.000 € - 80.000 € pro Jahr

    Role DescriptionThis is a full-time, on-site role for a Support Specialist located in Berlin, Germany. The Support Specialist will be responsible for providing technical support, troubleshooting issues, and assisting customers with their inquiries. The role includes analyzing data to identify trends and problems, communicating effectively with customers to...

  • IT Support Specialist

    Vor 7 Tagen

    Berlin, Berlin, Deutschland HyperionWorks Vollzeit 40.000 € - 80.000 € pro Jahr

    IT Support Specialist - Role Description & QualificationsAn IT Support Specialist plays a vital role in ensuring the smooth functioning of an organization's technology infrastructure. This professional is responsible for troubleshooting, maintaining, and supporting hardware and software systems used within the company. Their primary goal is to ensure that IT...

  • Technical Support Specialist

    Vor 6 Tagen

    Berlin, Deutschland Wipro Limited Vollzeit

    We’re always looking for critical thinkers who are curious, data-driven, have a growth mindset, and excel at creating strategic points of view by leveraging data and learnings. We are consultants. Strategists. Creators. Doers. Achievers. Explorers. Geeks. Leaders. Learners. Renegades. Seekers. Visionaries. And we fundamentally believe that we’re better...

  • Technical Support Spezialist

    Vor 7 Tagen

    Berlin, Deutschland Viva Wallet Vollzeit

    **Description** Ist APN Ihr bester Freund? Ein Firmware-Update ist für Sie immer eine gute Idee? Ist Problemlösung Ihre Stärke? Wenn wir soeben einen typischen Tag von Ihnen beschrieben haben, dann könnten SIE der EXPERTE sein, den wir suchen, um unsere "Kräfte zu verstärken"! **Die Position**: Der/Die Technical Support Spezialist/in verstärkt unser...