Technical Support Specialist

Vor 5 Tagen

Berlin, Berlin, Deutschland Feather Insurance Vollzeit

Job Description:

  • Provide technical assistance and support to customers via email, chat, or phone.
  • Diagnose, troubleshoot, and resolve hardware, software, or network issues.
  • Escalate complex problems to higher-level support or engineering teams when necessary.
  • Document technical issues, resolutions, and FAQs in the support knowledge base.
  • Collaborate with product and engineering teams to improve user experience.
  • Ensure customer satisfaction through professional and timely communication.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • Proven experience in technical support or IT helpdesk roles.
  • Strong problem-solving and communication skills.
  • Knowledge of operating systems (Windows, macOS, Linux) and common software applications.
  • Familiarity with ticketing systems and remote troubleshooting tools.
  • Customer-focused mindset and ability to handle multiple cases simultaneously.

Benefits:

  • Competitive salary and performance-based incentives.
  • Training and professional growth opportunities.
  • Supportive and collaborative work environment.
  • Flexible or hybrid work arrangements.

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