Emea Business Process Director

**EXCLUSIVE NETWORKS** |** **Introduction**

Exclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with the scale and delivery of a single global organization.

At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our clients, doing our part to create a prosperous and trusted digital world, and helping our people to realize their potential.

**DUTIES AND RESPONSIBILITIES** |** **About the role**

We are seeking a passionate Business Process Director to join our Operations team. You will become the champion for a specific operational process within the EMEA theater. Your core mission is to optimize this process for peak performance, driving user adoption, cost efficiency, and a seamless customer experience.

You will work closely with local process experts, IT, and other departments to identify areas for improvement, develop and implement optimization strategies, and ensure successful user adoption.

As part of your director role, you will also act as a coach and mentor for the newly-formed business process owner (BPO) unit within the EMEA organization. This unit will owns all business processes, from marketing operations to quoting, inventory management, customer visibility and business performance management.

**Responsibilities**:
**Pr**ocess Ownership**:

- Assume complete ownership for the assigned EMEA process improvement, from process target flow design to features prioritization to development to adoption. You will be fully accountable for the improvement of those processes, with a specific budget allocated to you to achieve your objectives.
- Leverage process improvement methodologies like Six Sigma or Lean to identify bottlenecks, inefficiencies, and opportunities for optimization.
- Develop a strategic process roadmap for ongoing improvement, incorporating feedback from local experts across EMEA.
- Define key performance indicators (KPIs) that accurately measure process effectiveness and customer satisfaction.
- Prioritize optimization initiatives based on impact on customer experience, cost reduction, and scalability.

**Process Optimization & Delivery**:

- Lead the development and execution of process optimizations to enhance process efficiency and user adoption.
- Drive IT, Digital, and external contractors to ensure full alignment and smooth development of optimizations.
- Animate the local process experts to ensure you get their best inputs and secure adoption down the line
- Monitor progress and measure results against KPIs, iterating strategies as needed to achieve optimal performance.

**Business Process Owner unit management**:

- As the EMEA Business Process Director, you will act as a mentor to other business process owners, fostering a culture of continuous learning and development.
- The extent of your management and mentorship responsibilities will depend on the specific size and structure of the Business Process Owner unit. In some cases, you might directly manage the BPO, while in others, you might provide more indirect mentorship to a team of experienced professionals.
- This can involve sharing your process improvement expertise, providing coaching on ways of working (e.g., specific KPIs to track, guidance on the best approach to solve a complex issue ), and encouraging professional development opportunities (e.g., conferences, training programs).
- You will play a key role in guiding the team members' career aspirations within the process improvement field. This can involve providing feedback on their performance, identifying opportunities for growth within the team or the organization, and helping them develop their skillsets.

**Example of Measures of success for that role -** **to be finetuned for each process:

- ** Process Efficiency**:

- **Target**: Reduce cycle time for the assigned process by X% within Y timeframe.
- **Target**: Increase throughput (number of processes completed) by Z% within Y timeframe.
- ** Customer Satisfaction**:

- **Target**: Increase customer satisfaction score for the process by X points within Y timeframe (as measured through surveys or Net Promoter Score).
- **Target**: Reduce customer complaints related to the process by Y% within Z timeframe.
- ** Cost Reduction**:

- **Target**: Reduce overall cost per transaction for the process by X% within Y timeframe.
- **Target**: Identify and eliminate Y% of waste (resources, time) associated with the process within Z timeframe.
- ** User Adoption**:

- **Target**: Increase user adoption of new process improvements by X% within Y timeframe.
- **Target**: Reduce user errors associated with the process by Y% within Z timeframe.

**QUALIFICATIONS AND EXPERIENCE** |** **About you**
- Bachelor's degree in B