Customer Success Intern

**bunch** is at the forefront of transforming Europe's private markets. We provide a comprehensive, end-to-end platform meticulously designed for fund managers, investors, and founders.

This is a unique opportunity to get to know one of Berlin’s hottest startups in the FinTech space. Are you a motivated student or a recent graduate from a business, finance, or communications field? Do you want to learn more about fund and investment operations in the private asset space? Are you excited about democratizing private market investing in Europe? If so, then we’d love to get to know you

**What you will be doing**:

- You will be part of our Customer success team, taking care of and fully contributing to the customer experience of our users
- You will review, check customer data, work with our operations team, and respond to investor communications and questions
- You will support our account managers and work closely on accounts where you own the investor communications
- Most importantly, you will identify and develop opportunities to improve our customer success processes further

**Our expectations for you**:

- Previous experience in a fast-paced environment (VC, consulting, investment banking, etc.) or a customer-related role, ideally at a startup company
- Excellent attention to detail - you are able to catch the corner case every time and are a reliable team member
- You are a great self-organizer and have top-tier project management skills plus a love for processes and results
- You have a basic understanding of core financial concepts and a keen interest in venture and private asset investing
- You have good English, and ideally German or Dutch
- You are team-oriented and ambitious and bring fun energy to work :)

**Why you should join bunch**:

- You’ll have the unique opportunity to help us scale a thriving Fintech startup to broad market adoption and gain valuable insights from experienced entrepreneurs
- You will support our Head of Customer Success on business-crucial topics from execution to process improvement, tackling real-life customer challenges
- You’ll have a direct impact on user experience and the success of the business by ensuring the deals we facilitate are executed at the highest possible quality
- This role is set up to equip you with the skills to succeed in a full-time Customer Success or Account Management role at bunch, a VC, or any other startup

**What your interview journey will look like**:

- ** First interview** **with Emma Shaw, our Account Manager** to get acquainted with the bunch and to understand if what we’re offering is what you’re searching for
- ** Case Interview** **with the Chey Lake our Head of Customer Success & Emma**, to demonstrate your way of thinking, working and communicating your output
- ** Final meeting** **with our Founder** to discuss further learn about our vision and discuss any open questions

**What We Offer**:

- An opportunity to grow and thrive in a fast-paced environment with a strong emphasis on learning and personal development
- Additional benefits in the areas of mobility, food, education, and health
- A friendly, human-centered company culture that is focused on personal growth, empowering others and valuing unique perspectives
- An opportunity to join the team full-time if that is your next step

**About bunch**:
bunch is an investment tech startup founded in Berlin in 2022. With a proven track record, bunch has garnered trust from over 2,000 investors, who have collectively committed over €1,5 billion through the platform.

Our dedication lies in driving private markets into the 21st century. This transformation is achieved through digitisation of the investment process, ensuring efficiency and ease of access.

At bunch, we are committed to creating an inclusive environment for all employees because we value and celebrate diversity. We are an equal opportunity employer, which means we do not tolerate discrimination toward any of our applicants or employees.