Epd Customer Success Specialist

Vor 5 Tagen

Berlin, Deutschland One Click LCA Vollzeit

We are looking for an **EPD** **Customer Success Specialist** with 2-3 years of experience with Life Cycle Assessment (LCA) and/or Environmental Product Declaration (EPD) projects to join our fast-growing team. You will join a supportive, effective and mission-oriented team in a flexible, friendly work environment.

**Why One Click LCA**

Innovative, fast-growing software platform integrating with the entire industry.

One Click LCA is the world-leading construction and manufacturing Life Cycle Assessment platform, operated as a SaaS. It integrates with all the leading design software packages and all environmental databases in the industry and provides over 60 modules for low-carbon design and carbon transparency.

Our technology powers the makers of a zero-carbon future.

Our innovative carbon accounting and reduction SaaS platform is used in over 170 countries and is growing rapidly. We target construction and manufacturing industries, responsible for nearly half of the global carbon emissions.**What you will do**:

- Deliver customer trainings and onboardings on Life Cycle Assessments and Environmental Product Declarations (EPDs) to make them successful in their use of our software to deliver EPDs
- Help our customers with their queries related to the software, technical queries about product LCA & EPDs, EPD standards and calculation methods
- Own the Customer Success role for our manufacturing clients by establishing a trusting relationship with customers ensuring high levels of customer satisfaction
- Work on customer expansion and retention activities to ensure maximum value outcomes for customers and minimum churn
- Stay up to date with the One Click LCA platform inside out to be able to help customers
- Write and contribute to guidance articles which are published on our customer help centre page
- Identify platform improvements and raise them to Product Management

**What you need**:

- Degree in engineering with a major or minor in environmental, mechanical, industrial, materials or similar
- Hands-on experience in LCA, product sustainability or related areas is an advantage
- Experience in technical support, product training and process documentation is an advantage
- Knowledge of industries other than construction, such as automotive, is also seen as an advantage
- Ability and motivation to become an expert in construction sector product LCA software, EPDs and CFPs
- High customer and service orientation, with attention to details
- Ability to quickly analyze client situations and to find the most suitable solution for them
- Fast learning skills and desire to improve constantly
- Excellent communication skills both externally and within the team
- Proficiency in English, as it is our working language, and German and/or French, as you will work with clients in DACH and/or French regions

**What we offer**:

- Work that contributes to a more sustainable future
- Substantial freedom - with no fixed hours and remote working supported
- Technical challenges, substantial responsibility and the chance to see the results of your work
- A dynamic, friendly, motivated and diverse team of professionals
- Competitive compensation and bonus, team and company events

**Interested?**:

  • Epd Customer Success Specialist

    vor 1 Tag

    Berlin, Deutschland One Click LCA Vollzeit

    We are looking for a **Customer Success Specialist** with 2-3 years of experience in training customers in Life Cycle Assessment (LCA) to join our fast-growing team. You’ll join a supportive, effective and mission-oriented team in a flexible, friendly work environment. **Innovative, fast-growing software platform integrating with the entire...

  • EPD Support

    vor 2 Wochen

    Berlin, Deutschland One Click LCA Vollzeit

    One Click LCA is a Helsinki-based tech company decarbonizing construction and manufacturing with world-leading, easy-to-use, and automated life-cycle assessment (LCA) to calculate and reduce the environmental impacts of building, infrastructure, and renovation projects — as well as construction and other manufactured products. It also enables manufacturers...

  • EPD Consulting Specialist

    vor 2 Wochen

    Berlin, Berlin, Deutschland One Click LCA Vollzeit 55.000 € - 90.000 € pro Jahr

    We are looking for an INIES Specialist to work with our French customers. One Click LCA is the construction industry's leading digital platform for Life Cycle Assessment for buildings, infrastructure, and manufacturing. A B2B SaaS business, our solutions are used in over 170 countries, across +50,000 global construction projects, with +150,000 certified...

  • Mainframe Customer Success Specialist

    vor 2 Wochen

    Berlin, Deutschland BMC Software Vollzeit

    Country - Germany - State - NA - Date Published - 27-Aug-2025 - Job ID - 45601 - Travel - up to 10% - This role can be based remotely in Germany - Looking for details about our benefits? - Description and Requirements "At BMC trust is not just a word - it's a way of life!" - We are an award-winning, equal opportunity, culturally diverse, fun place to be....

  • Customer Support

    vor 1 Woche

    Berlin, Deutschland DentalMonitoring Vollzeit

    Dental Monitoring is a MedTech Scale-up experiencing tremendous growth. We are looking for new talents to integrate our team! Dental Monitoring in a few words? - A solution at the cutting edge of artificial intelligence and image analysis in the dental field, enabling remote support for patients and practitioners. - A Tech company in full growth, always...

  • Customer Support

    vor 1 Tag

    Berlin, Deutschland DentalMonitoring Vollzeit

    Dental Monitoring is a MedTech Scale-up experiencing tremendous growth. We are looking for new talents to integrate our team! Dental Monitoring in a few words? - A solution at the cutting edge of artificial intelligence and image analysis in the dental field, enabling remote support for patients and practitioners. - A Tech company in full growth, always...

  • Customer Success Specialist

    vor 2 Wochen

    Berlin, Deutschland talent360 GmbH Vollzeit

    Bye Bye Datensilos und händische Prozesse im Staffing - Say Hello zu Automatisierungen, Performance und Kollaboration in der 350mrd EUR Staffing Welt! Die talent360 GmbH ist Deutschlands schnellst wachsende Software Marketing Lösung für das High Volume Recruiting & Placement. Unsere Kunden sind nicht nur 10x schneller in Ihren Prozessen, sondern...

  • Customer Success Specialist

    vor 1 Woche

    Berlin, Deutschland Mayflower Vollzeit

    **Responsibilities** - Working with our VIP customers; - Handle and resolve customer complaints providing the best customer experience; - Investigate complaints, troubleshoot issues and identify trending problems; - Report bugs to the technical team. **Requirements**: - German (C2) and English (B2) are mandatory; - 3+ years of relevant lead experience...

  • Customer Success Specialist Dach

    vor 2 Wochen

    Berlin, Deutschland mute-labs GmbH Vollzeit

    You deeply care about making customers’ dreams come true? - You like to organize and take customers' wishes seriously - but you can also communicate a friendly no - You like to work closely in a team, you can be relied on and you like to lend a hand wherever needed Then look no further - as you sound just like the Customer Service Specialist that we are...

  • Senior LCA

    vor 2 Wochen

    Berlin, Deutschland One Click LCA Vollzeit

    One Click LCA is a Helsinki-based tech company decarbonizing construction and manufacturing with world-leading, easy-to-use, and automated life-cycle assessment (LCA) to calculate and reduce the environmental impacts of building, infrastructure, and renovation projects — as well as construction and other manufactured products. It also enables manufacturers...