Customer Success Specialist Dach

vor 2 Wochen

Berlin, Deutschland mute-labs GmbH Vollzeit

You deeply care about making customers’ dreams come true?
- You like to organize and take customers' wishes seriously - but you can also communicate a friendly no
- You like to work closely in a team, you can be relied on and you like to lend a hand wherever needed

Then look no further - as you sound just like the Customer Service Specialist that we are looking for

**Who we are**:
Here at mute-labs we aim to enable companies to achieve more by democratizing silence at the work space. And we’re not like any other Berlin start-up you might know:

- We’re “no tech”: We know how to develop and sell great hardware products with a focus on sound insulated phone
- and meeting booths.
- We have no investors and we really don’t want any. We've been profitable since day one.
- We grow over 100% p.a. - not in employees or just coffee cups consumed, but in revenue and profit.
- We’re not striving for an exit - we’re building a sustainable business for many generations to come.

And to continue telling this success story, we are looking for a Customer Service Specialist to help us continue to read our customers' every wish carefully.

Tasks

**This is the role**:
You support our customers in the areas of Germany, Austria and Switzerland after sales and are in charge of all questions regarding delivery dates & feedback with an obliging and kind-hearted manner

As a Customes Success Specialist at mute-labs, you make sure that
- our customers receive their booths as quickly as possible
- all customer issues along the delivery, assembly and usage of our products are taken care of as quickly and with the highest quality level as possible
- You ensure optimal communication between us, our logistics partners and our customers

**Requirements**:
**This is you**:
We’re looking for a Customer Success Person with a hands-on attitude. We want someone who is loving our customers as much as we do and thus not sacrificing their experience.

**Experience we’re looking for**:

- You master difficult situations effortlessly and always maintain your friendliness
- You have good rhetorical skills and a high degree of service and customer orientation
- You have an excellent knowledge of written and spoken German and English and a great talent for expressing yourself
- You have several years of experience in customer service
- Ideally, you already have experience with common software tools for customer service (Odoo)

**Benefits**:

- An attractive compensation package
- Flat hierarchies and real responsibilities
- A dynamic, highly motivated and fun team
- A nice office in Berlin-Mitte, with a rooftop and BBQ

Are you as excited about mute-labs as we are? Then we are looking forward to getting to know you

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