Account Management, Senior Specialist

**Account Director Germany**:
virtual Germany, permanent

**Our story**:
At Alight, we believe a company’s success starts with its people. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.

With a competitive total rewards package, continuing education and training and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

**Role**:
The best strategy to grow our business are happy customers. The Account Management Team is the first point of contact to ensure a high level of customer satisfaction. Thus, the focus of the role is to foster a great collaboration internally and externally around the client priorities. The Account Manager is responsible for the end-to-end revenue realization, retention and expansion, create conditions for sales growth, and renewal of the account. By delivering a strong management of the scope of services to the customer, the Account Manager secures current FY revenues as well as future revenue streams. The Account Manager cultivates relationships within account leads to unlock customer value, make sure Alight delivers according to contractual agreements, identify opportunities to enhance client product engagement and generates demand within accounts for bundled solutions that demonstrate our “One Alight” advantage for the entire portfolio, e.g. expanding our Payroll services in a Cloud transformation.

The Account Manager is responsible to manage closely the scope services for the customer and support ongoing services and projects delivery across the various service locations, domains and platforms, and, in parallel, work closely with assigned Sales and Solution Architects on new sales opportunities. The Account Manager ensures timely execution of ongoing client deliverables in close collaboration with delivery functions as well as developing solutions to complex problems/projects across multiple domains and services. The individual will maintain overall accountability for all Alight scope of services and serve as a client escalation point on all matters related to commercials, customer satisfaction, delivery, installation, solution adoption, and product renewal. The Account Manager will have overall business performance accountability for their portfolio of clients and will be expected to closely partner with Delivery and Sales on strategic planning, client satisfaction, relationship health, contractual adherence, revenue retention and exceeding in-year revenue targets.

The Account Manager is accountable to achieve and overachieve the revenues and margin targets, deliver strong management of the scope of services, foster a great collaboration internally and externally around the client priorities and achieve high level of customer satisfaction for their assigned accounts. The Account Manager is responsible for the end-to-end revenue realization, retention and expansion, create conditions for sales growth, and renewal of the integrated account. The focus is both achieving the current fiscal objectives but also building the backlog for future periods. The Account Manager cultivates relationships within account leads to unlock customer value, make sure Alight delivers according to contractual agreements, identify opportunities to enhance client product engagement and generates demand within accounts for bundled solutions that demonstrate our “One Alight” advantage for the entire portfolio (Benefits, Payroll, Cloud, and Consumer Experience). The individual will work closely with assigned Sales and Solution Architects on new sales opportunities. The Account Manager is responsible to manage closely the scope services for the customer and support ongoing services and projects delivery across the various service locations, domains and platforms. The Account Manager ensures timely execution of ongoing client deliverables in close collaboration with delivery functions as well as developing solutions to complex problems/projects across multiple domains and services. The individual will maintain overall accountability for all Alight scope of services and serve as a client escalation point on all matters related to commercials, customer satisfaction, delivery, installation, solution adoption, and product renewal. The Account Manager will have overall business performance accountability for their portfolio of clients and will be expected to closely partner with Delivery and Sales on strategic planning, client satisfaction, relationship health, contractual adherence, revenue retention and exceeding in-year revenue targets.

**Responsibilities**:
**Domain expertise**
- The individual has a solid background in either HR or Payroll technology and services and will become a generalist in the entire Alight portfolio.
- The Account Manager is the relationship owner for the client glob