Customer Engagement Working Student- English
vor 1 Woche
Our vision at Freeletics is to challenge and inspire people around the world to become the greatest version of themselves, both physically and mentally. We build products and experiences that improve people's lives through physical exercise, nutrition guidance and education. By doing this, we have created a unique and passionate community of over 53 million users worldwide, who all want to change their lifestyle for the better. By combining sports science, machine learning and long-term behavior change, we are creating a truly unique movement in the health and fitness space.
As a Working Student for our Customer Engagement team, our customer’s happiness is your number one priority. You will be responsible for being the first point of contact with our members and for ensuring all our written content communicates a strong message.
Do you speak English fluently? Does communicating with people from across the globe, understanding their needs and helping them comes naturally to you? Can you translate the customers' needs into actionable insights? Are you a team player and remain friendly and helpful in a demanding situation, too?
Join the Freeletics team now
**Your Responsibilities**:
- Understand and assess the needs of our global community
- Be first point of contact for members and manage communication with them independently
- Monitor the voice of our users and deliver actionable insights for our other departments
- Work with state-of-the-art customer management tools
- Manage member accounts and our self serving portals
- Improve user experience in case of any queries
**Your Profile**:
- Student enrolled at university for at least one year
- Residence in Germany
- Capacity to work 20 hours per week
- Proven customer support experience in an online-support or face-to-face interaction as well
- Fluent English communication skills; other languages is a plus but not mandatory
- Hands on approach with a “getting things done” mentality
- Team player with very high commitment and motivation
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