Team Lead Care Operations, Nordic Region

We are Vista, the marketing partner to millions of small businesses around the world, empowering each one to live their dreams. For more than 20 years, we have helped small businesses look and feel credible through high-quality marketing products that include signage, logo apparel, promotional products, flyers and postcards, business cards, websites, and digital marketing.

Our global CARE team is key in delivering best in class service committed to and focused on providing exceptional experiences for our customers. We are empowered to create lasting impressions and build authentic relationships with a wide range of small business owners each day.

**What makes working for Vista so unique?**

**You can look forward to**:

- The opportunity to **work from home** within Germany
- Monthly **home office allowance of 85 €** - a financial infusion for your electricity and internet costs
- **Financial support** for building up your home office
- A **discounted Urban Sport Club subscription** after working one year with us
- Bicycle leasing with **JobRad**:

- A comprehensive, **paid 4-week training course** right from the beginning as well as regular mentoring and training sessions afterwards; **versatile development opportunities** within and outside your team so that we are all working towards the same vision
- A **dedicated manager **and **cooperative colleagues** at your side to support your and your team’s development
- A reliable, **weekly-rotating shift system** (Mon.Fri. 08:00-19:00, max. 5 days a week) with shift times scheduled well in advance

**Your role will involve**:
The Team Lead CARE Operations at Vista provides leadership to a diversified team of customer service professionals, thus putting them in a position to continuously deliver first-class service to Vista’s customers. You drive the continuous development of your team into a high performing team and are your team members’ trusted partner in stimulating their personal professional development.
- Ensuring all team members create real value for our customers and pursue our ambitious customer service philosophy
- Supporting your team members’ development through regular feedback, mentoring and coaching as well as regular team-based exchange sessions
- Creating a working environment that emphasizes accountability, mutual support, commitment and engagement
- Creating transparency around and enthusiasm for company strategy, mission and goals and organizational changes related to these
- Partnering closely with departments such as Workforce Management, Human Resources and Learning to ensure your team’s efficiency and effectiveness
- Assuming disciplinary responsibility for your team including decisions around, e.g. contract extensions and probationary periods

**In return you will bring**:

- You bring profound leadership experience to the table and never stop to critically reflect on your leadership style
- Your mindset is unconditionally customer-centric and you are passionate about driving service excellence and customer loyalty
- You are highly empathic and possess excellent communication skills
- You are well-versed in developing team members to their fullest potential
- You are hungry for feedback and understand that your own development will never be over
- Fluency in English is a must; proficiency in one or more Nordic languages is a strong plus (Danish, Swedish, Norwegian, Finnish)

**Our selection process**:
First, we will get to know each other in a 20-minute conversation via video (Zoom) or phone. If this goes well, we will invite you for a more comprehensive interview via video. At this point, you will have the opportunity to get in contact with your potential manager and get more insights into the job.

**Ready to make an impression?**

**Visit us on Facebook or Instagram to find out more about who we are.**

Art der Stelle: Vollzeit

Arbeitszeiten:

- 8-Stunden-Schicht
- Montag bis Freitag

Leistungen:

- Betriebliche Altersvorsorge
- Betriebliche Weiterbildung
- Betriebsarzt
- Betriebsfeiern
- Empfehlungsprogramm
- Flexible Arbeitszeiten
- Homeoffice
- Kostenlose Getränke
- Kostenloses oder Vergünstigtes Essen
- Mentoring-Programm für Mitarbeiter
- Mitarbeiter-Rabatt
- Preisnachlässe auf Produkte/Dienstleistungen des Unternehmens
- Zusätzliche Urlaubstage