Customer Success Manager

vor 1 Woche

Berlin, Berlin, Deutschland emnify Vollzeit

Your Role 

Are you a customer-centric professional who enjoys challenges, thrives in dynamic environments, and is passionate about IoT and new technologies? Join our ambitious Customer Success Management team and play a crucial role in driving customer satisfaction, retention, and revenue growth at emnify 

As a Customer Success Manager, you will own and manage relationships with mid-market and major accounts, ensuring customers derive maximum value from our IoT solutions. This role requires a blend of technical curiosity, strong interpersonal skills, and the ability to align our offerings with customer needs to deliver measurable results. 

Your Impact 

Upselling and cross-selling: Identify and execute opportunities for account expansion by aligning customer needs with business goals. Renewal management: Drive end-to-end renewals, ensuring timely communication, addressing challenges, and securing ongoing customer partnerships. Customer relationship building: Develop trusted relationships with key stakeholders to enhance satisfaction and loyalty. Proactive account monitoring: Analyze customer usage data to identify opportunities and mitigate risks proactively. Cross-functional collaboration: Work closely with Sales, Marketing, and Product teams to share customer insights and refine our offerings. 

Your Skills 

Experience in IoT, telco, network infrastructure, cloud infrastructure, or embedded systems, within Customer Success, Account Management, Support, or Consulting roles. Strong understanding of networking topics (e.g., IP addresses, VPN) and enthusiasm for IoT, M2M, and Telecom solutions. Proven success in upselling, cross-selling, and renewal management, with a commercial, problem-solving approach and customer-focused mindset. High ownership and proactivity with a solution-oriented mentality in fast-paced environments. Exceptional communication skills in English and French (both written and verbal) to effectively guide and support our customers. 

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