Senior Associate Client Services

Vor 4 Tagen

Berlin, Deutschland RepRisk AG Vollzeit

**Company Description** About Us**

RepRisk is a rapidly-growing global company and a pioneer in the ESG data science field. Our goal is to make the world a better place by creating transparency in the business world - we are driving positive change via the power of data. We combine AI and machine learning with human intelligence to analyze public information and identify environmental, social, and governance (ESG) risks. We serve as a reality check for how companies conduct their business around the world - do they walk their talk when it comes to human rights, labor standards, corruption, and environmental issues?

**We Offer**
- Join a growing, diverse, and experienced team that fosters skill development and offers support.
- Work in an agile development ecosystem using state-of-the-art open-source technologies.
- Flexible working hours and arrangements to accommodate your needs.
- Thrive in an entrepreneurial, international, and dynamic work environment.
- Be part of a shared mission to hold companies accountable and encourage responsible behaviour.
- A company that embraces diversity, because life would be boring if we were all the same

**Job Description** About You**

Are you a customer centric and solution-driven person who maintains a pragmatic outlook without compromising quality? Do you set high personal standards for performance, deliver on agreements, and bring tasks to a successful conclusion with attention to detail? Are you a self-starter who thrives in an international and dynamic work environment? Are working and communicating across cultures an established skill for you? Are you driven by a strong interest in sustainability, responsible investment, governance and compliance topics to achieve something meaningful?

If your answers are YES - then this is the perfect role for you

**Your Responsibilities**

Moreover, you will:

- Deal with incoming client and partner requests and perform essential account support tasks (e.g. address login issues, update watchlists, and producing reports and exports from a database to Excel files)
- Provide second-level support ensuring prompt and effective resolution of advanced technical inquiries and issues (eg. Whitelist IP addresses, troubleshoot Data Feed issues with the FTP server, onboard clients on to the Data API)
- Act as a liaison between Client Services and technical teams, including Data Delivery and Integration, IT and Engineering, to coordinate solutions and foster collaboration
- Create guidelines for manuals for internal teams, maintain detailed documentation of client interactions and resolutions.
- Participate in client calls to troubleshoot and resolve technical issues while effectively understanding and addressing client needs to provide exceptional service.

**Qualifications** You Offer**
- A minimum of 5 years of experience in client-services positions or technical support, preferably in the tech environment.
- Familiarity with data feeds, data API’s and cloud delivery systems are a big plus
- Data-driven and innovation minded with high analytical attitude and advanced Excel and PowerPoint skills.
- A logical approach to problem-solving and ability to work under pressure
- Fluent in English, written and spoken. Additional language, e.g. German or French are beneficial.
- Minimum Bachelor’s degree or equivalent certifications in data / technology.

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