Customer Support Specialist
Vor 3 Tagen
**About Apoqlar**
ApoQlar is transforming the practice, experience, learning, and sharing of medicine with VSI HoloMedicine®, a certified mixed reality platform leveraging Microsoft HoloLens hardware. Our mission is to enhance patient outcomes, empower clinical professionals, and educate the next generation of medical practitioners. The VSI HoloMedicine® is FDA and CE approved, active in 50+ reference sites globally and a registered trademark in the EU, Singapore and the USA.
As Customer Support Specialist, you will play a key role in our support efforts by providing global customer care, training and enhancing existing support structure. Your role is integral to shaping our company's narrative by ensuring that our customers receive the best possible support.
**Responsibilities**:
- Troubleshooting: Identify, analyze, and resolve technical challenges related to our medical device software.
- System Enhancement: Take the lead in improving our existing support system, contributing your innovative ideas, and implementing enhancements to elevate the system's functionality and user experience.
- Documentation and Knowledge Management: Create and maintain support documentation to efficiently address customer queries and promote knowledge management.
- Feedback Collection: Capture customer feedback and relay relevant information to development and product teams for continuous software improvement.
**Requirements**:
- Completed education in engineering, business, or a comparable qualification.
- Knowledge in the field of medical devices is advantageous.
- Strong problem-solving skills and analytical thinking.
- Excellent communication skills and enjoyment of customer interaction.
- Team spirit and the ability to work effectively in an interdisciplinary environment.
- Excellent communication skills with fluency in both German and English, spoken and written.
**Why Us?**
- Opportunity to positively impact the lives of patients, students, and surgeons around the world
- Chance to not just shape but also create an entirely new market in healthcare using medical mixed reality
- Work alongside a multicultural and international team - over 10 countries represented in our office
- A flat hierarchy with direct access to the founding team
- High degree of ownership with the opportunity to drive projects forward on your own or with a team
- Gain international marketing experience across multiple continents
- Competitive compensation structure and ability to grow quickly in an expanding team
**_ Are you interested in helping us shape an entirely new market in healthcare and advancing next generation medical technology? _**_Then we look forward to hearing from you_
-
Customer Support Specialist Multilingual
vor 2 Wochen
Hamburg, Deutschland Cross Border Talents VollzeitCustomer Support Specialist Multilingual (Greece) Location: Greece (Athens, Thessaloniki, and other locations depending on the project)Contract Type: Full-time, PermanentWork Model: On-site and remote options (remote roles require relocation within Greece) Languages Required:Danish | Dutch | French | German | Italian | Japanese | Norwegian | Portuguese |...
-
Customer Support Specialist
vor 2 Wochen
Hamburg, Hamburg, Deutschland ETERNO Vollzeit 60.000 € - 90.000 € pro JahrDeine MissionBei ETERNO gestaltest du die Zukunft der ambulanten Versorgung mit – und sorgst dafür, dass unsere Kund:innen jeden Tag die beste Erfahrung mit unserer Software haben. Als Customer Support Specialist bist du die erste Anlaufstelle für Ärzt:innen, Praxisteams und Partner:innen – und trägst mit deinem lösungsorientierten Denken dazu bei,...
-
German Customer Support Specialist
vor 2 Wochen
Hamburg, Hamburg, Deutschland Cross Border Talents Vollzeit 36.000 € - 72.000 € pro JahrURGENT HIRING WELCOME BONUS: 3.000 BGN (German Market)Location: Sofia, BulgariaLanguage Requirements: Fluent German + English (B2)Contract Type: Full-time, on-site (permanent with initial training)Relocation Support: AvailableReady for an exciting next step? We're looking for German-speaking Customer Support Specialists to join an international team in...
-
Hamburg, Hamburg, Deutschland Nordicrecruiters VollzeitAre you ready for a new international adventure in one of Europes most energetic and culturally rich capitals? Join our global team in Madrid, Spain, and become part of a company that values growth, teamwork, and diversity. We are looking for German-speaking Customer Support Specialists who are passionate about helping others and eager to build a rewarding...
-
Hamburg, Hamburg, Deutschland Nordicrecruiters VollzeitAre you ready to take your career abroad and experience life in one of Europes most vibrant and cosmopolitan cities? Join our international team in Barcelona, Spain, and become part of a global company that values growth, collaboration, and cultural diversity. Were looking for German-speaking Customer Support Specialists who are motivated, service-oriented,...
-
Customer Support Specialist
vor 1 Tag
Hamburg, Deutschland STX Group VollzeitDurch deine Mitarbeit bei der STX Group wirst du Teil eines vielfältigen und engagierten Teams von über 500+ Mitarbeitenden aus über 60 Nationen, die als Schlüsselspieler:innen in der globalen Dekarbonisierungswirtschaft einen wertvollen Beitrag zu einer nachhaltigen Zukunft leisten. Als global agierendes Handelshaus für erneuerbare Energien schaffen...
-
Customer Support Specialist
Vor 7 Tagen
Hamburg, Deutschland Container xChange VollzeitIn the 1950s, global trade changed for good. The invention of the standardized container suddenly meant that transporting goods across the world became affordable. And with that, paved the way for globalization and global wealth. But contrary to the container, most surrounding processes have not been standardized nor innovated—and are still frustratingly...
-
Technical Support Specialist
vor 2 Wochen
Hamburg, Deutschland Intralot VollzeitJoin Intralot as a Technical Support Specialist!(based in Hamburg, Germany)Your Role:As a Technical Support Specialist you will join our support operations team, focusing on clients in the German lottery and sports betting industry. You will provide 1st and 2nd line support across complex and regulated environments, ensuring high-quality service aligned with...
-
Customer Service Specialist
Vor 5 Tagen
Hamburg, Hamburg, Deutschland JobLeads GmbH VollzeitWhat it's all aboutYour Role:As a Customer Support Specialist, you will be a key player in delivering top-tier support across email and social media channels. Your bilingual communication skills will help us connect authentically with customers, resolve issues efficiently, and maintain a positive brand presence across our platforms. You'll be the voice of...
-
Technical Support Specialist
vor 2 Wochen
Hamburg, Hamburg, Deutschland Intralot Vollzeit 45.000 € - 65.400 € pro JahrJoin Intralot as a Technical Support Specialist(based in Hamburg, Germany)Your Role:As a Technical Support Specialist you will join our support operations team, focusing on clients in the German lottery and sports betting industry. You will provide 1st and 2nd line support across complex and regulated environments, ensuring high-quality service aligned with...
