Senior Retail Training

JOIN OUR TEAMAs Senior Retail Training & Development Manager, you will shape the future of training at Westwing Stores. You will design and roll out our innovative learning programme, create consistent training content, and act as a sparring partner for Store Managers and Store Teams. Your mission is to ensure excellent staff performance through high-frequency training in areas such as sales, storytelling, and product and brand knowledge with the goal to enable highly personal interactions, create emotional moments, and drive superior buying conversion. You will work in a performance-driven, highly dynamic, creative, and ambitious environment, reporting directly to the Director Stores and closely connected with international trainers as well as local teams. This position is permanent and based in Munich.WHAT YOU'LL DOcoordinate and manage the overall training landscape for our Stores and ensure structured rolloutdesign and implement learning journeys tailored to different target groups (from new joiners to senior sales staff) to ensure that Store staff offer extraordinary and personal interactions, evoke positive emotions and lead to superior conversion ratesdesign and implement a mystery shopping programme to ensure our standards are met and to identify training needsintroduce and manage training tools (Learning Management Systems), ensuring scalability and high user adoptioncreate training content ( modules, playbooks, toolkits) in close collaboration with experts and stakeholdersconduct and facilitate trainings yourself ( sales skills, product knowledge, coaching sessions)ensure measurement and reporting of training success and continuous improvement of learning formatscollaborate with Store leaders to translate business needs into learning solutionsbuild and maintain a strong trainer network, internally and externally YOU COME WITHuniversity degree in business, economics, psychology, adult education or a related field; additional certification as a business trainer or coach is a strong plusproven experience in Learning & Development with strong skills in learning design, creation of learning journeys, and structured content development for retail employeesbackground in sales or retail with experience in conducting or facilitating training courses, ideally in a premium or luxury environmentknowledge of e-learning, learning management platforms and state of the art training toolsstrong project management skills and experience in executing global projectsa structured, proactive and results-driven working style with strong organisational skillshigh level of self-motivation, ownership, and drive, combined with willingness to challenge and develop yourselfexcellent communication and facilitation skills and ability to engage with different stakeholders, from sales staff to leadershipfluency in English and German, with ability to communicate with international trainers and colleaguesa well-established trainer network is a plus WHY WESTWINGAside from our awesome team and shared purpose we offer a variety of additional benefits. Come work with us and get:an inspiring, international, informal and nonpolitical environment for you to take ownership and grow your careera unique culture based on trust, support, and collaboration where we foster open communication with our biweekly Company All-Hands, feedback channels like Officevibe and regular Q&A sessions flexible working mode: roughly 60% remote, 40% in-office working policyup to 4 weeks temporary work-from-anywhere per year30 days of paid vacation per yeara beautiful, centrally located and dog-friendly office with free beverages, cafeteria with different lunch options, open spaces and sunny terrace40% off Westwing Collection in our shop, 20% off all third-party brands, 10% family & friends voucher, Westwing Vouchers for special occasionsregular and legendary company and team events like Movie Nights, Oktoberfest, Summer Parties, and morehealth and wellbeing offerings including sports membership, mental health support and coaching, vaccinations, skin checkups and morediscounted green mobility options with public transport or JobRadcompany daycare “Westwing Wichtel” next to our HQ office and cooperation with Elly & Stoffl, a multilingual daycare with several locations in Munichsubsidized company pension scheme “Social Impact Day” to use for doing good for environment and/or society