Head of Operations

Beam AI builds self-learning AI agents and an organisational operating system where intelligence grows through autonomous discovery. We help enterprises evolve from AI-curious to AI-native with automation that delivers results today and learns to improve itself over time. Join us in shaping a future where AI continuously discovers, adapts, and makes work more meaningful. To learn more, visit https://beam.ai/.About the Team Beam’s enterprise business is growing rapidly, with Fortune 500 companies and leading startups turning to our AI agents to automate complex workflows. Our team operates at the intersection of customer success, technical execution, and product excellence, ensuring Beam's agents don't just impress in demos, but drive measurable outcomes in production.About the Role We’re hiring a Head of Operations to lead the delivery and execution of Beam’s most critical client-facing initiatives. This is a senior leadership role reporting directly to the CEO, with a mandate to build operational muscle that connects customer outcomes with our platform’s capabilities. You’ll bring both management experience and delivery intuition to help us scale implementations, build systems, and keep quality high.You’ll operate as a cross-functional leader across Solutions, Sales, and Engineering, ensuring Beam continues to deliver meaningful outcomes with speed and clarity. This is a high-autonomy, high-context role for someone who can lead, build, and unblock.ResponsibilitiesLead strategic client engagements from post-sale to successful outcomes, ensuring high-quality deliveryBuild and scale operational frameworks that support Beam’s growth across multiple enterprise accountsPartner with Sales and Solutions to align on customer goals and delivery plansManage and mentor a growing operations and delivery team over timeIntroduce systems for accountability, tracking, and decision-making across implementation workstreamsNavigate complex enterprise environments with confidence, balancing internal velocity with customer needsOperate as the connective tissue across teams, translating strategy into actionRequirements3-5 years of experience in operations, delivery, or program management within a technology-driven environmentExperience leading cross-functional teams or projects involving enterprise customersA background in consulting, customer success, or internal strategy roles is a plusStrong execution skills: can manage competing priorities, resolve blockers, and maintain momentumComfort working with technical teams and engaging in conversations about architecture, integrations, and scopeExcellent communication and stakeholder management skills, internally and externallyHigh comfort with ambiguity and iteration, you bring structure without slowing things downNice to HaveBackground in AI/ML implementations or SaaS automation platformsExperience scaling a delivery or implementation team from early stagesFamiliarity with Salesforce, ServiceNow, SAP, or similar enterprise ecosystemsGerman language skills (a plus for key customer relationships)Based in or open to relocating to Berlin or MunichBenefitsAt Beam, we’re building an environment where ambitious people can do their best work, with clarity, purpose, and room to grow. We’re thoughtful about what we build, how we work, and who we hire. The problems we’re solving are real. The systems we’re building are complex. And the people here care deeply, about craft, about speed, and about doing work that actually matters. You won’t find rigid hierarchies or endless process here. You’ll find high trust, high standards, and a team driven by curiosity, ownership, and long-term thinking.Our culture is shaped by our values in action:AI-native thinking: Every teammate thinks in agentic workflows, uses AI tools daily, and looks for leverage through automation. AI isn’t just what we build, it's how we operate.Customer obsession: We build with urgency and empathy, speak to customers early and often, and measure success through their outcomes.Speed as a habit: We ship fast, learn faster, and prioritise unblocking over perfection. We favour small experiments with tight feedback loops.Leverage-focused execution: We hire high-impact players, invest in the 20% that drives 80% of results, and value candid feedback.Highly aligned, loosely coupled: We align on outcomes, not tasks. You’ll work independently, but never in isolation.Data-driven, human-guided: We seek clarity over comfort, speak up early, and use feedback to grow together.If this sounds like the kind of work you want to do and the kind of team you want to grow with, we’d love to hear from you