Customer Success Manager(f/m/d)

Customer Success Manager(f/m/d) at Digital Charging Solutions GmbH | softgarden View job here Electrify your career We believe the future of mobility is electric Join an enthusiastic international team with a common vision of the future of mobility and be part of transforming the automotive industry. Charging needs to be simple and easy to use, therefore we focus on digitized and customer-oriented services.We develop white label public charging solutions for automotive OEMs and fleet operators. These services provide access to multiple networks of Charge Point Operators (CPO) and enable drivers of electric vehicles to find, use and pay for public charging in an easy and seamless way. Since the beginning of 2019, Digital Charging Solutions GmbH has been part of the mobility joint venture between the BMW Group and Daimler AG. CHARGE NOW is a service of DCS and part of this joint venture, which aims to strengthen sustainable mobility together with FREE NOW. Customer Success Manager(f/m/d) Full Time Rosenstraße 18-19, 10178 Berlin With Professional Experience 12/10/25 We are looking for a proactive and detail-oriented Customer Success & Internal Sales Support Specialist to join our Key Account Management (KAM) team. This role involves writing and coordinating offers, maintaining our CRM system, managing vouchers and campaigns, handling a high volume of customer inquiries, and utilizing Jira and Confluence for effective project and documentation management. The ideal candidate will help ensure outstanding service and support to our customers, contributing to the growth and success of our business.   Your mission Write and Coordinate Offers: Write and coordinate offers for new and existing features. Facilitate effort estimation, planning, and prioritization of products in collaboration with the KAM team. Manage the full offer process, ensuring timely completion, approvals, and necessary documentation. Update and Maintain CRM Tool (SAP): Regularly update and manage customer information and activities in the CRM. Ensure data integrity and accuracy for effective decision-making and customer outreach. Utilize CRM for billing, reporting status, and B2B revenue forecast management. Voucher and Campaign Applications: Manage the application process for vouchers and promotional campaigns. Coordinate with internal teams to ensure smooth execution and monitoring of campaigns. Maintain proper documentation and linkage within the CRM and necessary systems. Handling Customer Inquiries: Respond promptly to a high volume of customer questions to provide effective solutions. Collaborate with internal teams to address customer inquiries and ensure a high level of satisfaction. RFID Management: Handle RFID card bulk orders from receipt through processing and delivery. Keep stakeholders informed on the status of RFID orders and ensure all processes are followed through to completion. Your profile   Education: Bachelor's degree in Business Administration, Sales, Marketing, or a related field. Experience: Ideally 3 years of experience in customer success, internal sales support, or a related role. Proficiency in SAP CRM or similar CRM tools. Experience with Jira and Confluence for project and documentation management. Skills: Strong written and verbal communication skills. Excellent organizational and multitasking abilities. Customer-focused with a proactive problem-solving approach. Ability to work collaboratively within cross-functional teams We offer A unique opportunity combining the energy of a start-up with the power of  BMW, Mercedes Benz Mobility & bp Working on products & services with a high social impact An international team of talented people who love what they do and live a collaborative spirit An open minded culture with room for growth and the freedom to bring in own ideas Subsidized gym membership, subsidized office lunch benefit, a personal development budget for your professional growth, monthly mobility budget,  offsite/ team events & much more modern, sunny offices in Berlin & Munich 3 days of home office in a week … and of course, the classics: delicious coffee & tea, fresh fruits and an office dog friendly environment At DCS we acknowledge the value of diversity, promote equality and challenge unfair discrimination. We strive to create an inclusive work environment, safe for anyone regardless of their gender identity, sexual orientation, abilities, ethnicity or race. We have the clear goal of driving diversity and inclusion across all dimensions and treat each applicant with the same respect and consideration. Get in touch Are you excited about shaping the future of e-mobility services? Then send us your application (CV, earliest starting date, salary expectations and optional motivational statement). Don’t worry if you don’t think you meet all requirements for this position. First and foremost, we value like-minded, passionate people who want to make an impact in shaping the future of e-mobility. We encourage you to apply and convince us why you would be a good fit in a cover letter.  We are looking forward to hearing from you Apply Online View more jobs Imprint | Privacy Policy Powered by softgarden