Imaging Team Lead, Merchant Services
vor 2 Wochen
As the Imaging Team Lead youll be managing and developing a team of Imaging Coordinators, as well as going into the field yourself to set examples for your team to follow. Your job will be to challenge how we work with Imaging solutions and support our partners with improving our processes, tooling and using data to support your intuition and evaluate results. You will ensure your team performs by providing tools, sparring and coaching your team. You will form a strong communications loop with the Restaurant Onboarding team, whos team will supply you with a stream of tasks to complete. Key Responsibilities: 1. Team Leadership: Lead and inspire a functional team of imaging coordinators both in terms of daily performance and personal development Training and Development: Lead by example, develop and implement training based on your experience and skill set for your team members to enhance their skills and knowledge. 2. Performance Management: Monitor and manage core KPIs of your team, including: Image coverage: % value of items with images vs. all items on the platform Imaging task conversion: % value of imaging tasks completed vs. all imaging tasks requested from your team Time to value: conversion lead time from request to images uploaded to the platform 3. Process Improvement: Identify opportunities to streamline and optimize imaging processes to enhance efficiency and reduce errors. Understand and further improve current imaging processes, cooperate closely with Onboarding, Account Management, Partner operations, and Vendor Operations teams 4. Quality Assurance: Implement and maintain quality assurance processes and standards to ensure the highest level of service quality for our customers in our Imaging Processes. 5. Cross-Functional Collaboration: Collaborate with other departments, such as Restaurant Onboarding, Account Management, Partner Operations, and Vendor Operations to address customer issues and drive improvements. 6. Reporting and Analysis: Generate regular reports and insights on pacing against OKRs, team performance and KPIs to senior management, offering actionable recommendations for continuous improvement. 7. Compliance: Ensure that all processes and activities adhere to relevant industry regulations and compliance standards. Our humble expectations Solid experience in people leadership Solid experience in process refinement Structured, detailed and service-oriented Experience from using analytics platforms or strong Excel skills Experience with photoshoots or imaging related field is a plus Fluent in English and German languages
-
Team Lead B2B Merchant Support
vor 1 Woche
Berlin, Deutschland Zalando SE VollzeitTHE ROLE & THE TEAM The ZEOS Logistics department is responsible for all partner-facing Zalando Logistics Solutions. By uniting these services under a single umbrella, we provide a more holistic approach to deliver the optimal fulfilment solution to meet our partners' needs, and leverage common services to enable partner program growth. Over the last years,...
-
Lead, Merchant Strategy
vor 1 Tag
Berlin, Deutschland Wolt VollzeitSales & Merchant Operations Berlin, Germany Full-time Save role for later Create an alert About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in...
-
Design Lead, Merchant Team
vor 1 Woche
Berlin, Deutschland Wolt VollzeitProduct Design Berlin, Germany Full-time About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined...
-
Team Lead B2B Merchant Support
Vor 7 Tagen
Berlin, Deutschland Zalando SE VollzeitTHE ROLE & THE TEAM The ZEOS Logistics department is responsible for all partner-facing Zalando Logistics Solutions. By uniting these services under a single umbrella, we provide a more holistic approach to deliver the optimal fulfilment solution to meet our partners' needs, and leverage common services to enable partner program growth. Over the last years,...
-
Product Lead, Merchant Integrations
vor 1 Woche
Berlin, Deutschland Wolt VollzeitProduct Management Berlin, Germany - Stockholm, Sweden - Helsinki, Finland Full-time About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30...
-
Engineering Team Lead, Merchant Integrations
vor 1 Woche
Berlin, Berlin, Deutschland Wolt - English Vollzeit 80.000 € - 120.000 € pro JahrAbout WoltAt Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on...
-
Engineering Team Lead, Merchant Integrations
vor 1 Woche
Berlin, Berlin, Deutschland Wolt Vollzeit 80.000 € - 120.000 € pro JahrAbout WoltAt Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on...
-
Merchant Forum Lead – Remote-First
vor 1 Tag
Berlin, Berlin, Deutschland EPI Company Vollzeit 60.000 € - 120.000 € pro Jahr*Be part of a movement to*change the way Europe pays****In today's digital world, payments often still feel outdated: random delays and confusing rules make it harder than it should be to pay and get paid. The European Payments Initiative (EPI) is here to change all that, forever.With Wero, our digital wallet, we make sending and receiving money simple,...
-
Lead Merchant Performance
vor 2 Wochen
Berlin, Deutschland Zalando VollzeitLocation Berlin Contract Full time Job Category Logistics & Supply Chain **THE ROLE & THE TEAM**: As the Team Lead for Merchant Performance at Zalando, you will lead a team dedicated to supporting our merchants to optimizing their operational efficiency, reducing costs, promoting education, and ensuring a positive partner experience. You will...
-
Team Lead Account Management DACH
vor 2 Wochen
Berlin, Deutschland Adyen VollzeitThis is AdyenAdyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture...
