Merchant Forum Lead – Remote-First

*Be part of a movement to*
change the way Europe pays****
In today's digital world, payments often still feel outdated: random delays and confusing rules make it harder than it should be to pay and get paid. The European Payments Initiative (EPI) is here to change all that, forever.

With Wero, our digital wallet, we make sending and receiving money simple, seamless and secure across France, Belgium and Germany, with more countries and omnichannel solutions coming soon. Supported by 14 major banks and the two largest European acquirers, EPI is building a new, proudly European payment system: easy, instant and transparent, all for the greater good.

What's in it for you
Build high-visibility events that shape the conversation around payments in Europe and work in a mission-driven environment where your impact directly supports the adoption of a truly European payment solution.

At EPI, we embrace a remote-first culture, enabling our teams to work remotely from the country they are based in, with in-person meetings at least once a quarter to foster collaboration and connection.

Your impact
As Merchant Forum Lead, you will play a central role in shaping EPI's merchant-facing presence and industry dialogue.

You will:

• Lead the design and execution of major merchant events
• Fully own the annual Merchant Forum, a flagship hybrid event gathering merchants, associations, acquirers and internal leaders.
• Plan and deliver Wero Live domestic events (currently in France, Germany and Belgium, with new countries anticipated).
• Drive agenda creation, speaker alignment, content development, logistics coordination and on-stage moderation.
• Build and nurture strategic relationships with key merchant associations -
• Establish strong ties with European and national associations to understand their priorities and align them with event content.
• Coordinate regular exchanges, capture pain points, and ensure EPI's voice remains relevant and credible in the merchant ecosystem.
• Act as a trusted contact for associations and a bridge to internal teams.
• Manage a portfolio of key merchants
• Maintain long-term relationships with selected merchants, ensuring their needs and insights are integrated into EPI's roadmap.
• Identify recurring pain points (conversion, disputes, onboarding, fees, adoption) and share them with Acceptance & Product.
• Represent their perspective in workshops, working groups and content planning.
• Drive cross-functional collaboration
• Work closely with Marketing, Product, Market Acceptance, and local country teams to deliver impactful events and merchant-facing initiatives.
• Coordinate timelines, expectations and dependencies across multiple stakeholders.
• Ensure all engagement efforts are reflected in internal tools and shared knowledge.

Technology stack

• Atlassian suite (Confluence, Jira) for project coordination
• HubSpot CRM for merchant and association follow-up
• Microsoft Office Suite for decks and documentation

To succeed, you should meet at least 70% of these requirements
Must-haves

• 8-10+ years of experience in payments, ideally with acquirers, banks, PSPs or payment-heavy merchants.
• Proven ability to lead and deliver large-scale events end-to-end.
• Excellent relationship-building skills with C-level stakeholders, associations and operational teams.
• Share our values of transparency, collaboration and purpose.
• Comfortable operating in a remote-first, multicultural and fast-evolving environment.

Nice-to-haves

• Experience collaborating with industry bodies, merchant associations or institutional groups.
• Public-speaking experience (moderating panels, hosting sessions, presenting to senior audiences).

About The Team
You will report to the Chief of Acceptance Market Strategy and Development and work closely with colleagues across Europe (Business acceptance, Marketing, Product...). The environment is remote-first, international and highly cross-functional, with regular touchpoints and in-person gatherings for key milestones.

If this looks like you, the recruitment
steps are:

• Call with the recruiter
• Interview focused on the culture fit with a team member
• Interview focused on the technical skills with a team member
• Meeting with the Chief of AMSD
• Hopefully, an offer you can't refuse

Our commitment to equal employment opportunities
EPI offers the same job opportunities to all, without distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age. EPI promotes the development of an inclusive work environment that mirrors the diversity of the clients our product is serving.