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Customer Service Representative

vor 2 Monaten


Reutlingen, Baden-Württemberg, Deutschland SOFAR Vollzeit

About the Role:

We are seeking a highly skilled and motivated Customer Service Representative to join our team at SOFARSOLAR. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any technical issues they may encounter.

Key Responsibilities:

  • Manage large volumes of customer inquiries, resolving issues in a timely and professional manner
  • Provide technical advice and guidance to customers on product installation, operation, and maintenance
  • Identify customer needs and provide solutions, including warranty replacements and referrals to third-party service providers
  • Build and maintain strong relationships with customers, ensuring their satisfaction and loyalty
  • Collaborate with internal teams to resolve complex customer issues and improve overall customer experience

Requirements:

  • Technical degree in Electronics, Electrical Engineering, or related field
  • Minimum 2 years of experience in customer service or technical support
  • Excellent communication and problem-solving skills
  • Fluency in German, with English and other European languages a plus

About SOFARSOLAR:

SOFARSOLAR is a leading provider of solar energy solutions, with a strong presence in over 80 regions worldwide. Our team is dedicated to delivering exceptional customer service and support, and we are committed to helping our customers achieve their renewable energy goals.