Customer Service Quality Coach

Vor 5 Tagen


Gelsenkirchen, Nordrhein-Westfalen, Deutschland Hunkemöller Vollzeit

Our team at Hunkemöller is seeking a dedicated Customer Service Quality Coach to enhance our customer service quality.

A Day in the Life:

As a Customer Service Quality Coach, your primary responsibilities will include performing quality evaluations to identify improvement opportunities for employees, answering agents' questions regarding policies and procedures, and providing individual feedback and coaching sessions to develop their hard and soft skills.

Your Profile:

  • At least one year of professional experience within Customer Service performing evaluations and providing feedback and coaching.
  • Strong communication skills paired with (near) native German and good English language skills.
  • Ability to analyze data and identify patterns to extract actionable insights.

We Offer:

  • 30 holidays per year.
  • 40% home office policy, workation up to 2 weeks per year.
  • Appropriate salary, lucrative social benefits, and holiday and Christmas bonuses.
  • 25% staff discount on the entire Hunkemöller product range.
  • Bike leasing, discounts on approx. 1 well-known brands, gym allowance.
  • Trainings in the Hunkemöller Academy - our digital learning platform.
  • Talent promotion through internal development programmes.

Are you interested in becoming a part of our Hunkemöller team as a Customer Service Quality Coach? We look forward to receiving your online application including a CV or your LinkedIn profile, all relevant references, and your salary expectations.



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