Customer Service Quality Coach
vor 3 Wochen
Our team in Gelsenkirchen is seeking a dedicated Customer Service Quality Coach to elevate our customer service quality to new heights.
Key Responsibilities:- Perform quality evaluations to identify improvement opportunities for employees.
- Provide feedback and coaching to agents to develop their hard and soft skills.
- Answer agents' questions regarding policies and procedures.
- Create or update knowledge base content as needed.
- Analyze data to identify training opportunities and provide training.
- At least one year of professional experience in customer service performing evaluations and providing feedback and coaching.
- Strong communication skills paired with near-native German and good English language skills.
- Ability to analyze data and identify patterns to extract actionable insights.
- 30 holidays per year.
- 40% home office policy, workation up to 2 weeks per year.
- Appropriate salary, lucrative social benefits, and holiday and Christmas bonuses.
- 25% staff discount on the entire Hunkemöller product range.
- Bike leasing, discounts on approx. 1 well-known brands, gym allowance.
- Trainings in the Hunkemöller Academy - our digital learning platform.
- Talent promotion through internal development programmes.
Are you a motivated professional looking to join our Hunkemöller team as a Customer Service Quality Coach? We look forward to receiving your online application including a CV or your LinkedIn profile, all relevant references, and your salary expectations.
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Customer Service Quality Coach
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Gelsenkirchen, Nordrhein-Westfalen, Deutschland Hunkemöller VollzeitCustomer Service Quality CoachOur team in Gelsenkirchen is seeking a dedicated Customer Service Quality Coach to elevate our customer service quality to new heights.Key Responsibilities:Perform quality evaluations to identify improvement opportunities for employees.Provide feedback and coaching to agents to develop their hard and soft skills.Answer agents'...
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Customer Service Quality Coach
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