German Language Customer Service Specialist

vor 4 Wochen

Gelsenkirchen, Nordrhein-Westfalen, Deutschland Patrique Mercier Recruitment Vollzeit

Patrique Mercier Recruitment is seeking a skilled German Language Customer Service Specialist to join our team in Greece. As a key member of our customer service team, you will provide exceptional support to German-speaking customers, ensuring their inquiries are resolved efficiently and effectively.

This is an exciting opportunity for a customer-focused individual to develop their professional skills while enjoying the vibrant culture and beautiful scenery that Greece has to offer.

We are looking for a dedicated and enthusiastic individual who is passionate about delivering outstanding customer service in a dynamic environment. If you have a strong passion for helping others and are ready to embark on a rewarding career journey, we would love to hear from you.

Responsibilities
  • Act as the first point of contact for German-speaking customers across multiple channels, including phone, email, and chat.
  • Provide accurate information about the company's products and services and efficiently resolve customer inquiries.
  • Ensure high levels of customer satisfaction through friendly and professional support.
  • Document all customer interactions and maintain accurate records in the system.
  • Collaborate with colleagues to enhance service quality and customer experience.
  • Stay updated on product knowledge and company policies to provide reliable assistance.
  • Follow established guidelines to ensure quality and compliance in customer service delivery.

Requirements

  • Fluency in German and English, both written and spoken
  • Prior experience in customer support is a bonus but not a prerequisite
  • Excellent communication and interpersonal skills
  • Problem-solving capabilities with a focus on customer satisfaction
  • Ability to work independently and as part of a team
  • Familiarity with customer service tools and software is preferred
  • Stable internet connection and suitable home office setup
  • A positive attitude with a willingness to learn and grow
  • Flexibility to work various shifts as needed

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package (flight, transfer and hotel)

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