German Language Customer Service Specialist

vor 4 Wochen

Gelsenkirchen, Nordrhein-Westfalen, Deutschland Patrique Mercier Recruitment Vollzeit

Patrique Mercier Recruitment is seeking a skilled German Language Customer Service Specialist to join our team in Greece. As a key member of our customer service team, you will assist German-speaking customers with their inquiries, providing effective solutions and support.

This role offers the opportunity to develop your professional skills while enjoying the vibrant culture and beautiful scenery that Greece has to offer.

We are looking for enthusiastic individuals who are dedicated to helping others and are ready to embark on a rewarding career journey.

Responsibilities
  • Act as the first point of contact for German-speaking customers across multiple channels, including phone, email, and chat.
  • Provide accurate information about the company's products and services and efficiently resolve customer inquiries.
  • Ensure high levels of customer satisfaction through friendly and professional support.
  • Document all customer interactions and maintain accurate records in the system.
  • Collaborate with colleagues to enhance service quality and customer experience.
  • Stay updated on product knowledge and company policies to provide reliable assistance.
  • Follow established guidelines to ensure quality and compliance in customer service delivery.

Requirements

  • Fluency in German and English, both written and spoken
  • Prior experience in customer support is a bonus but not a prerequisite
  • Excellent communication and interpersonal skills
  • Problem-solving capabilities with a focus on customer satisfaction
  • Ability to work independently and as part of a team
  • Familiarity with customer service tools and software is preferred
  • Stable internet connection and suitable home office setup
  • A positive attitude with a willingness to learn and grow
  • Flexibility to work various shifts as needed

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package (flight, transfer and hotel)

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