Technical Support Specialist

vor 1 Woche

Köln, Nordrhein-Westfalen, Deutschland Trusted Shops Vollzeit
Job Summary

We are seeking a highly skilled and motivated Technical Support Specialist to join our team at Trusted Shops. As a Technical Support Specialist, you will be responsible for providing exceptional customer support to our B2B clients, ensuring they have a seamless experience with our products and services.

Key Responsibilities
  • Provide technical support to our clients via phone, email, and video calls, answering their questions and resolving their issues in a timely and professional manner.
  • Work closely with our Customer Success Management team to identify and resolve potential issues, ensuring our clients have the best possible experience with our products.
  • Collaborate with our 2nd Level Technical Support team to resolve complex technical issues and provide expert advice to our clients.
  • Develop and maintain a deep understanding of our products and services, staying up-to-date with the latest features and functionality.
  • Communicate effectively with our clients, providing clear and concise explanations of technical information and resolving their issues in a timely manner.
Requirements
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal stakeholders.
  • Strong technical skills, with a deep understanding of web technologies and a willingness to learn and adapt to new technologies.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
  • Ability to work independently, with minimal supervision, and as part of a team.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development, with a focus on technical skills and leadership development.
  • A dynamic and supportive work environment, with a focus on collaboration and teamwork.
  • Access to the latest technologies and tools, with a focus on innovation and continuous improvement.
  • A comprehensive training program, with a focus on technical skills and product knowledge.

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