Technical Support Specialist

vor 2 Wochen

Köln, Nordrhein-Westfalen, Deutschland OVHcloud Vollzeit
Job Description

About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at OVHcloud. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our customers, ensuring their satisfaction and loyalty to our brand.

Your Key Responsibilities

  • Provide timely and effective technical support to customers via various channels, including phone, email, and social media.
  • Develop and maintain in-depth knowledge of our cloud products and services, as well as industry-leading technologies.
  • Identify and resolve technical issues, escalating complex problems to senior engineers as needed.
  • Collaborate with internal teams to ensure seamless customer experience and resolve any issues that may arise.
  • Stay up-to-date with the latest industry trends and technologies, applying this knowledge to improve our support processes and customer satisfaction.

What We Offer

  • A dynamic and supportive work environment with opportunities for growth and professional development.
  • A competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
  • The chance to work with a leading cloud provider, shaping the future of technology and innovation.

Requirements

  • Fluent German language skills, with excellent written and verbal communication skills.
  • Strong technical knowledge of Linux, VMware, Network, hardware, virtualization, software, SQL, web, DRP, scripting, Baremetal, and Kubernetes.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Excellent problem-solving skills, with a strong attention to detail and analytical mindset.

What's Next

If you're a motivated and detail-oriented individual with a passion for technology and customer support, we encourage you to apply for this exciting opportunity. Join our team and help us deliver exceptional customer experiences that drive loyalty and growth for OVHcloud.

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