Support Account Manager
vor 8 Stunden
We are seeking a highly skilled Support Account Manager to join our team at Siemens Digital Logistics GmbH. As a key member of our customer support team, you will be responsible for providing proactive solution partnerships and controlling internal processes to ensure seamless customer experiences.
Key Responsibilities- Support customers as a proactive solution partner and control internal processes to ensure efficient service delivery.
- Independently manage compliance with framework conditions for operational processes within the operational phase.
- Oversee contractual, planning, and financial aspects of the service business with customers.
- Monitor service performance in terms of budget, quality, and duration, adhering to agreed service level agreements.
- Plan, monitor, and calculate resource capacity to ensure optimal service delivery.
- Apply deep knowledge of Siemens logistics applications to perform customer support case management via web and phone communications.
- Collaborate with a team environment to monitor customer issues, perform triage, troubleshooting, and escalation routing as necessary.
- Provide customer assistance in a professional and efficient manner, adhering to established processes and procedures.
- Proven work experience in implementing web applications, combined with strong JavaScript and SQL skills.
- Strong problem-solving skills on enterprise-level applications and ideally EDI knowledge.
- Successful technical or university degree in business informatics or comparable training with relevant professional experience.
- Quick comprehension, strong technical understanding, and confident appearance.
- Very good English language skills and ideally German skills.
- Communicative and structured manner, as well as hands-on mentality and quick comprehension.
- Ideal location: Frankenthal or remote in Germany, with occasional travel.
Siemens Digital Logistics GmbH is a specialist in the digitalization of logistical processes. As part of the Siemens Group, we are one of the leading IT service providers in global supply chain management, offering a portfolio of holistic software and consulting solutions. Our company was created in 2018 through the merger of AXIT, LOCOM Consulting, and LOCOM Software, and we employ 300 experts at several locations worldwide.
We offer a dynamic medium-sized company paired with the security of a large, globally operating corporation. With us, you will work in an international business environment with well-known customers, driving the trend topic of "digitization" for 20 years. Our constant growth offers many career prospects, an attractive salary in a permanent position, as well as further training opportunities to promote your independence and know-how.
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Support Account Manager
vor 1 Woche
Frankenthal, Rheinland-Pfalz, Deutschland Siemens Digital Logistics GmbH VollzeitAbout the RoleWe are seeking a highly skilled and motivated Support Account Manager to join our team at Siemens Digital Logistics GmbH. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesProactively...
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Support Account Manager
vor 1 Woche
Frankenthal, Rheinland-Pfalz, Deutschland Siemens Digital Logistics GmbH VollzeitAbout the RoleWe are seeking a highly skilled and motivated Support Account Manager to join our team at Siemens Digital Logistics GmbH. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesProactively...
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Support Account Manager
vor 2 Wochen
Frankenthal, Rheinland-Pfalz, Deutschland Siemens Digital Logistics GmbH VollzeitAbout the RoleWe are seeking a highly skilled and experienced Support Account Manager to join our team at Siemens Digital Logistics GmbH. As a key member of our customer support team, you will be responsible for providing proactive solution-based support to our customers, ensuring their operational processes are running smoothly and efficiently.Key...
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Support Account Manager
vor 3 Wochen
Frankenthal, Rheinland-Pfalz, Deutschland Siemens Digital Logistics GmbH VollzeitAbout the RoleWe are seeking a highly skilled and experienced Support Account Manager to join our team at Siemens Digital Logistics GmbH. As a key member of our customer support team, you will be responsible for providing proactive solution-based support to our customers, ensuring their operational processes are running smoothly and efficiently.Key...
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Support Account Manager
vor 1 Woche
Frankenthal, Rheinland-Pfalz, Deutschland Siemens Digital Logistics GmbH VollzeitAbout the RoleWe are seeking a highly skilled Support Account Manager to join our team at Siemens Digital Logistics GmbH. As a key member of our customer support team, you will be responsible for providing proactive solution partnerships to our customers, controlling internal processes, and ensuring compliance with operational framework conditions.Key...
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Support Account Manager
vor 1 Woche
Frankenthal, Rheinland-Pfalz, Deutschland Siemens Digital Logistics GmbH VollzeitAbout the RoleWe are seeking a highly skilled Support Account Manager to join our team at Siemens Digital Logistics GmbH. As a key member of our customer support team, you will be responsible for providing proactive solution partnerships to our customers, controlling internal processes, and ensuring compliance with operational framework conditions.Key...
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Support Account Manager
vor 2 Wochen
Frankenthal, Rheinland-Pfalz, Deutschland Siemens Digital Logistics GmbH VollzeitAbout the RoleSiemens Digital Logistics GmbH is a leading provider of digital logistics solutions, and we're seeking a highly skilled Support Account Manager to join our team. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our internal processes.Key...
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Support Account Manager
vor 2 Wochen
Frankenthal, Rheinland-Pfalz, Deutschland Siemens Digital Logistics GmbH VollzeitAbout the RoleSiemens Digital Logistics GmbH is a leading provider of digital logistics solutions, and we're seeking a highly skilled Support Account Manager to join our team. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our internal processes.Key...
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Support Account Manager
vor 1 Woche
Frankenthal, Rheinland-Pfalz, Deutschland Siemens Digital Logistics GmbH VollzeitAbout the RoleSiemens Digital Logistics GmbH is a leading provider of digital logistics solutions, and we're seeking a highly skilled Support Account Manager to join our team. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our internal processes.Your Key...
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Support Account Manager
vor 1 Woche
Frankenthal, Rheinland-Pfalz, Deutschland Siemens Digital Logistics GmbH VollzeitAbout the RoleSiemens Digital Logistics GmbH is a leading provider of digital logistics solutions, and we're seeking a highly skilled Support Account Manager to join our team. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our internal processes.Your Key...
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Support Account Manager
Vor 5 Tagen
Frankenthal, Rheinland-Pfalz, Deutschland Siemens Digital Logistics GmbH VollzeitAbout the RoleSiemens Digital Logistics GmbH is a leading IT service provider in global supply chain management, offering holistic software and consulting solutions. As a Support Account Manager, you will play a crucial role in supporting our customers as a proactive solution partner and controlling internal processes.Your ResponsibilitiesProactively support...
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Support Account Manager
Vor 5 Tagen
Frankenthal, Rheinland-Pfalz, Deutschland Siemens Digital Logistics GmbH VollzeitAbout the RoleSiemens Digital Logistics GmbH is a leading IT service provider in global supply chain management, offering holistic software and consulting solutions. As a Support Account Manager, you will play a crucial role in supporting our customers as a proactive solution partner and controlling internal processes.Your ResponsibilitiesProactively support...
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Support Account Manager
vor 6 Stunden
Frankenthal, Rheinland-Pfalz, Deutschland Siemens Digital Logistics GmbH VollzeitAbout the RoleSiemens Digital Logistics GmbH is a leading IT service provider in global supply chain management, offering holistic software and consulting solutions. As a Support Account Manager, you will play a crucial role in supporting our customers as a proactive solution partner and controlling internal processes.Your ResponsibilitiesProactively support...
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Support Account Manager
vor 6 Stunden
Frankenthal, Rheinland-Pfalz, Deutschland Siemens Digital Logistics GmbH VollzeitAbout the RoleSiemens Digital Logistics GmbH is a leading IT service provider in global supply chain management, offering holistic software and consulting solutions. As a Support Account Manager, you will play a crucial role in supporting our customers as a proactive solution partner and controlling internal processes.Your ResponsibilitiesProactively support...
-
Support Account Manager
Vor 6 Tagen
Frankenthal, Rheinland-Pfalz, Deutschland Siemens Digital Logistics GmbH VollzeitAbout the RoleWe are seeking a highly skilled Support Account Manager to join our team at Siemens Digital Logistics GmbH. As a key member of our customer support team, you will be responsible for providing proactive solution partnerships to our customers, controlling internal processes, and ensuring compliance with operational framework conditions.Key...
-
Support Account Manager
Vor 6 Tagen
Frankenthal, Rheinland-Pfalz, Deutschland Siemens Digital Logistics GmbH VollzeitAbout the RoleWe are seeking a highly skilled Support Account Manager to join our team at Siemens Digital Logistics GmbH. As a key member of our customer support team, you will be responsible for providing proactive solution partnerships to our customers, controlling internal processes, and ensuring compliance with operational framework conditions.Key...
-
Support Account Manager
vor 23 Stunden
Frankenthal, Rheinland-Pfalz, Deutschland Siemens Digital Logistics GmbH VollzeitAbout the RoleSiemens Digital Logistics GmbH is a leading IT service provider in global supply chain management, offering holistic software and consulting solutions. As a Support Account Manager, you will play a crucial role in supporting our customers as a proactive solution partner and controlling internal processes.Your ResponsibilitiesProactively support...
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Support Account Manager
vor 1 Woche
Frankenthal, Rheinland-Pfalz, Deutschland Siemens Digital Logistics GmbH VollzeitAbout the RoleSiemens Digital Logistics GmbH is a leading IT service provider in global supply chain management, offering holistic software and consulting solutions. As a Support Account Manager, you will play a crucial role in supporting our customers as a proactive solution partner and controlling internal processes.Your ResponsibilitiesProactively support...
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Support Account Manager
vor 1 Woche
Frankenthal, Rheinland-Pfalz, Deutschland Siemens Digital Logistics GmbH VollzeitAbout the RoleSiemens Digital Logistics GmbH is a leading IT service provider in global supply chain management, offering holistic software and consulting solutions. As a Support Account Manager, you will play a crucial role in supporting our customers as a proactive solution partner and controlling internal processes.Your ResponsibilitiesProactively support...
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Support Account Manager
vor 3 Wochen
Frankenthal, Rheinland-Pfalz, Deutschland Siemens Digital Logistics GmbH VollzeitAbout the RoleWe are seeking a highly skilled and experienced Support Account Manager to join our team at Siemens Digital Logistics GmbH. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide proactive and reactive support...
