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Support Account Manager

vor 2 Monaten


Frankenthal, Rheinland-Pfalz, Deutschland Siemens Digital Logistics GmbH Vollzeit
About the Role

We are seeking a highly skilled and experienced Support Account Manager to join our team at Siemens Digital Logistics GmbH. As a key member of our customer support team, you will be responsible for providing proactive solution-based support to our customers, ensuring their operational processes are running smoothly and efficiently.

Key Responsibilities
  • Provide expert-level support to customers, resolving complex issues and ensuring timely resolution of service requests.
  • Collaborate with internal teams to ensure seamless execution of customer service agreements and contracts.
  • Monitor and analyze service performance metrics, identifying areas for improvement and implementing corrective actions.
  • Develop and maintain strong relationships with customers, understanding their business needs and providing tailored solutions.
  • Stay up-to-date with industry trends and developments, applying knowledge to improve customer support processes and services.
Requirements
  • Proven experience in customer support or account management, preferably in a logistics or supply chain environment.
  • Strong technical skills, including JavaScript and SQL, with experience in web application implementation.
  • Excellent problem-solving skills, with ability to analyze complex issues and develop effective solutions.
  • Strong communication and interpersonal skills, with ability to work effectively with customers, internal teams, and stakeholders.
  • Fluency in English, with proficiency in German a plus.
What We Offer

As a Support Account Manager at Siemens Digital Logistics GmbH, you will have the opportunity to work with a leading company in the logistics industry, providing expert-level support to customers and driving business growth. We offer a dynamic and collaborative work environment, with opportunities for professional development and growth.