Support Account Manager

Vor 5 Tagen

Frankenthal, Rheinland-Pfalz, Deutschland Siemens Digital Logistics GmbH Vollzeit
About the Role

Siemens Digital Logistics GmbH is a leading IT service provider in global supply chain management, offering holistic software and consulting solutions. As a Support Account Manager, you will play a crucial role in supporting our customers as a proactive solution partner and controlling internal processes.

Your Responsibilities
  • Proactively support customers with solution-oriented approaches and monitor internal processes.
  • Independently ensure compliance with operational framework conditions within the operational phase.
  • Manage contractual, planning, and financial aspects of the service business with customers.
  • Monitor service performance in terms of budget, quality, and duration, adhering to agreed service level agreements.
  • Plan, monitor, and calculate resource capacity independently.
  • Apply deep knowledge of Siemens logistics applications to perform customer support case management via web and phone communications.
  • Work within a team environment to monitor customer issues, perform triage, troubleshooting, and escalation routing as necessary.
  • Provide customer assistance in a professional and efficient manner, adhering to established processes and procedures.
Your Profile
  • Proven experience in implementing web applications, combined with strong JavaScript and SQL skills.
  • Strong problem-solving skills on enterprise-level applications and EDI knowledge.
  • Successful technical or university degree in business informatics or comparable training with relevant professional experience.
  • Quick comprehension, strong technical understanding, and confident appearance.
  • Very good English language skills and ideally German skills.
  • Communicative and structured manner, hands-on mentality, and quick comprehension.
  • Based in or around Frankenthal or remote in Germany, with occasional travel.
About Siemens Digital Logistics GmbH

We offer a dynamic medium-sized company paired with the security of a large, globally operating corporation. With us, you will work in an international business environment with well-known customers. Our constant growth offers many career prospects, an attractive salary in a permanent position, and further training opportunities to promote your independence and know-how.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

If you want to make a difference, make it with us.

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