Support Account Manager

vor 1 Woche

Frankenthal, Rheinland-Pfalz, Deutschland Siemens Digital Logistics GmbH Vollzeit
About the Role

We are seeking a highly skilled Support Account Manager to join our team at Siemens Digital Logistics GmbH. As a key member of our customer support team, you will be responsible for providing proactive solution partnerships to our customers, controlling internal processes, and ensuring compliance with operational framework conditions.

Key Responsibilities
  • Support customers as a proactive solution partner and control internal processes
  • Independently manage compliance with operational framework conditions
  • Plan, monitor, and calculate resource capacity
  • Perform customer support case management via web and phone communications
  • Work within a team environment to monitor customer issues, perform triage, troubleshooting, and escalation routing as necessary
  • Provide customer assistance in a professional and efficient manner, adhering to established processes and procedures
Requirements
  • Proven work experience in implementing web applications, with strong JavaScript and SQL skills
  • Strong problem-solving skills on enterprise-level applications, with ideal EDI knowledge
  • Successful technical or university degree in business informatics or comparable training with relevant professional experience
  • Quick comprehension, strong technical understanding, and confident appearance
  • Very good English language skills and ideal German skills
  • Communicative and structured manner, with a hands-on mentality and quick comprehension
What We Offer

At Siemens Digital Logistics GmbH, we offer a dynamic and secure work environment, with opportunities for career growth and professional development. We value diversity and equal opportunities, and we are committed to creating an inclusive workplace culture.

We are an equal opportunities employer and do not discriminate on the basis of age, disability, gender assignment, marriage, and civil partnership, pregnancy and parental, race, religion or belief, sex, sexual orientation, or trade union membership.

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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