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Support Account Manager

vor 2 Monaten


Frankenthal, Rheinland-Pfalz, Deutschland Siemens Digital Logistics GmbH Vollzeit
About the Role

We are seeking a highly skilled and motivated Support Account Manager to join our team at Siemens Digital Logistics GmbH. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Proactively manage customer relationships, providing timely and effective support to ensure customer satisfaction.
  • Collaborate with internal teams to resolve customer issues, ensuring seamless communication and efficient resolution.
  • Monitor and analyze customer feedback, identifying areas for improvement and implementing changes to enhance the customer experience.
  • Develop and maintain in-depth knowledge of Siemens logistics applications, staying up-to-date with the latest features and functionalities.
  • Work closely with cross-functional teams to identify and implement process improvements, ensuring operational efficiency and effectiveness.
Requirements
  • Proven experience in customer-facing roles, with a strong track record of providing exceptional service and support.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
  • Proficiency in JavaScript and SQL, with experience in implementing web applications.
  • Strong technical understanding, with the ability to learn and apply deep knowledge of Siemens logistics applications.
What We Offer

As a Support Account Manager at Siemens Digital Logistics GmbH, you will have the opportunity to work with a dynamic and innovative team, driving business growth and customer satisfaction. We offer a competitive salary, comprehensive benefits package, and opportunities for professional development and growth.

We are an equal opportunities employer, committed to diversity and inclusion. We welcome applications from talented individuals who share our values and are passionate about delivering exceptional customer service.