Lead Customer Service Center Manager

Vor 3 Tagen

Lüneburg, Niedersachsen, Deutschland Sparkasse Lüneburg Vollzeit

**About the Role**

We are seeking a highly skilled and experienced professional to lead our Customer Service Center at Sparkasse Lüneburg. As a key member of our team, you will be responsible for overseeing the day-to-day operations of the center, ensuring exceptional customer service, and driving business growth.

Key Responsibilities:

  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Lead a team of customer service representatives, providing guidance, coaching, and training to ensure they have the skills and knowledge needed to deliver exceptional service.
  • Monitor and analyze customer feedback, identifying areas for improvement and implementing changes to enhance the customer experience.
  • Collaborate with other departments to ensure seamless communication and coordination, resulting in a unified customer experience.
  • Stay up-to-date with industry trends and best practices, applying this knowledge to continuously improve our customer service offerings.
  • Develop and maintain relationships with key stakeholders, including customers, colleagues, and partners.
  • Ensure compliance with regulatory requirements and company policies.

Requirements:

  • Proven experience in a customer-facing role, with a strong track record of delivering exceptional customer service.
  • Leadership experience, with a proven ability to motivate and develop a team.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and partners.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong knowledge of customer service principles, practices, and technologies.

What We Offer:

  • A competitive salary and benefits package.
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A chance to work with a talented team of professionals.

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