Leadership Role of Customer Service Center

vor 2 Wochen

Lüneburg, Niedersachsen, Deutschland Sparkasse Lüneburg Vollzeit

Leadership Role of Customer Service Center

The Customer Service Center is a key component of the 'Digital Sales' department at Sparkasse Lüneburg, playing a crucial role in delivering exceptional customer care as a primary point of contact for our customers. This position offers the opportunity to engage with and shape the opportunities and challenges of digital transformation due to its strategic significance.

Your Responsibilities:

  • You will conceptualize, further develop, and manage our Customer Service Center, including planning and advancing all activities to ensure excellent customer service.
  • You will monitor the market environment and drive innovations and current trends forward, utilizing your inquisitive and open-minded mindset to stay up to date and integrate fresh ideas into our customer dialogue.
  • You will be knowledgeable about multichannel sales channels and utilize your expertise to best serve our customers through various channels.
  • You will lead a dynamic team with heart and mind, fostering the success and development of your team and acting as a coach and impetus.
  • You will be passionate about integrating newcomers into your team.
  • You will keep a close eye on the transformation process into the digital age and ensure optimal support for the mix of stationary and digital sales units.
  • You will bring in fresh ideas to keep our customer service up to date, implementing innovative solutions that further enhance the service.
  • You will continuously apply your creative strategies for quality assurance and support your team in day-to-day operations.

Your Expertise:

  • You will have expert knowledge in all customer service matters based on extensive practical experience, allowing you to make informed decisions quickly. Quality in our external perception is particularly important to you.
  • You will support your team in fulfilling diverse customer needs with your expertise, ensuring the successful interaction of various multimedia channels.
  • Your theoretical foundation will ideally include a banking-related education or a comparable qualification.
  • Your leadership experience, as well as knowledge in new leadership and new work, will shape your actions. You will possess a high level of social competence and support your team both professionally and personally.
  • Establishing and maintaining a network for cross-departmental exchange will be natural and valuable to you.

Our Offer:

  • Attractive Compensation: This position is compensated with the TVöD-S salary group plus company pension.
  • Working Hours: Flexible working hours with the option for partial remote work will allow for an optimal balance between work and personal life.
  • Vacation: days of vacation And a portion of your income can be converted into additional vacation time.

  • Customer Service Center Manager

    Vor 7 Tagen

    Lüneburg, Niedersachsen, Deutschland Sparkasse Lüneburg Vollzeit

    **About the Role**We are seeking a highly skilled and experienced professional to lead our Customer Service Center at Sparkasse Lüneburg. As a key member of our team, you will be responsible for developing and implementing strategies to deliver exceptional customer service and drive business growth.**Key Responsibilities**Develop and execute a comprehensive...

  • Customer Service Center Manager

    vor 1 Woche

    Lüneburg, Niedersachsen, Deutschland Sparkasse Lüneburg Vollzeit

    **About the Role**We are seeking a highly skilled and experienced professional to lead our Customer Service Center at Sparkasse Lüneburg. As a key member of our team, you will be responsible for developing and implementing strategies to deliver exceptional customer service and drive business growth.**Key Responsibilities**Develop and execute a comprehensive...

  • Head of Customer Service

    Vor 7 Tagen

    Lüneburg, Niedersachsen, Deutschland Sparkasse Lüneburg Vollzeit

    **About the Role**We are seeking a highly skilled and experienced professional to lead our Customer Service Center at Sparkasse Lüneburg. As a key member of our team, you will be responsible for developing and implementing strategies to deliver exceptional customer service and drive business growth.**Key Responsibilities**Develop and execute a comprehensive...

  • Head of Customer Service

    vor 1 Woche

    Lüneburg, Niedersachsen, Deutschland Sparkasse Lüneburg Vollzeit

    **About the Role**We are seeking a highly skilled and experienced professional to lead our Customer Service Center at Sparkasse Lüneburg. As a key member of our team, you will be responsible for developing and implementing strategies to deliver exceptional customer service and drive business growth.**Key Responsibilities**Develop and execute a comprehensive...

  • Lead Customer Service Center Manager

    Vor 4 Tagen

    Lüneburg, Niedersachsen, Deutschland Sparkasse Lüneburg Vollzeit

    **About the Role**We are seeking a highly skilled and experienced professional to lead our Customer Service Center at Sparkasse Lüneburg. As a key member of our team, you will be responsible for overseeing the day-to-day operations of the center, ensuring exceptional customer service, and driving business growth.**Key Responsibilities**Develop and implement...

  • Lead Customer Service Center Manager

    Vor 4 Tagen

    Lüneburg, Niedersachsen, Deutschland Sparkasse Lüneburg Vollzeit

    **About the Role**We are seeking a highly skilled and experienced professional to lead our Customer Service Center at Sparkasse Lüneburg. As a key member of our team, you will be responsible for overseeing the day-to-day operations of the center, ensuring exceptional customer service, and driving business growth.**Key Responsibilities**Develop and implement...

  • Lead Customer Service Center Manager

    Vor 3 Tagen

    Lüneburg, Niedersachsen, Deutschland Sparkasse Lüneburg Vollzeit

    **About the Role**We are seeking a highly skilled and experienced professional to lead our Customer Service Center at Sparkasse Lüneburg. As a key member of our team, you will be responsible for overseeing the day-to-day operations of the center, ensuring exceptional customer service, and driving business growth.Key Responsibilities:Develop and implement...

  • Lead Customer Service Center Manager

    Vor 3 Tagen

    Lüneburg, Niedersachsen, Deutschland Sparkasse Lüneburg Vollzeit

    **About the Role**We are seeking a highly skilled and experienced professional to lead our Customer Service Center at Sparkasse Lüneburg. As a key member of our team, you will be responsible for overseeing the day-to-day operations of the center, ensuring exceptional customer service, and driving business growth.Key Responsibilities:Develop and implement...

  • Director of Customer Experience

    Vor 7 Tagen

    Lüneburg, Niedersachsen, Deutschland Sparkasse Lüneburg Vollzeit

    **About the Role**We are seeking a highly skilled and experienced professional to lead our Customer Service Center as a key member of our team at Sparkasse Lüneburg. As a Customer Service Center Manager, you will be responsible for overseeing the daily operations of our customer service team, ensuring that our customers receive exceptional service and...

  • Director of Customer Experience

    vor 1 Woche

    Lüneburg, Niedersachsen, Deutschland Sparkasse Lüneburg Vollzeit

    **About the Role**We are seeking a highly skilled and experienced professional to lead our Customer Service Center as a key member of our team at Sparkasse Lüneburg. As a Customer Service Center Manager, you will be responsible for overseeing the daily operations of our customer service team, ensuring that our customers receive exceptional service and...

  • Customer Service Representative

    vor 1 Woche

    Lüneburg, Niedersachsen, Deutschland WORLD OF PIZZA GmbH Vollzeit

    Job SummaryWe are seeking a reliable and customer-focused individual to join our team as a Pizza Delivery Driver. As a key member of our delivery team, you will be responsible for delivering pizzas to our customers in a timely and efficient manner.Key ResponsibilitiesDeliver pizzas to customers in a safe and timely mannerProvide excellent customer service...

  • Customer Service Representative

    Vor 7 Tagen

    Lüneburg, Niedersachsen, Deutschland WORLD OF PIZZA GmbH Vollzeit

    Job SummaryWe are seeking a reliable and customer-focused individual to join our team as a Pizza Delivery Driver. As a key member of our delivery team, you will be responsible for delivering pizzas to our customers in a timely and efficient manner.Key ResponsibilitiesDeliver pizzas to customers in a safe and timely mannerProvide excellent customer service...

  • Customer Service Advisor

    vor 4 Wochen

    Lüneburg, Niedersachsen, Deutschland dello-gruppe Vollzeit

    Position Overview:As a Service Consultant/Customer Consultant at DELLO GRUPPE, you will play a crucial role in delivering exceptional customer service within the automotive sector.What We Provide:Stable employment within a reputable and expanding company.A supportive and collaborative workplace culture.A well-connected network of service...

  • Customer Service Associate

    Vor 7 Tagen

    Lüneburg, Niedersachsen, Deutschland REWE Vollzeit

    REWE is seeking dedicated individuals to join our team of Customer Service Associates!As a key member of our retail operations, you will play a vital role in creating a positive and welcoming shopping experience for every customer. Your responsibilities will encompass ensuring the store environment is clean, organized, and inviting. You'll also be...

  • Customer Service Associate

    vor 3 Wochen

    Lüneburg, Niedersachsen, Deutschland REWE Vollzeit

    REWE is seeking dedicated individuals to join our team of Customer Service Associates!As a key member of our retail operations, you will play a vital role in creating a positive and welcoming shopping experience for every customer. Your responsibilities will encompass ensuring the store environment is clean, organized, and inviting. You'll also be...

  • Customer Service Associate

    Vor 7 Tagen

    Lüneburg, Niedersachsen, Deutschland REWE Vollzeit

    REWE is seeking enthusiastic individuals to join our team as Customer Service Associates!In this role, you will play a vital part in creating a positive and welcoming shopping experience for our customers. Your responsibilities will encompass various aspects of store operations, ensuring smooth daily functions and exceptional customer service.Store...

  • Customer Service Associate

    vor 3 Wochen

    Lüneburg, Niedersachsen, Deutschland REWE Vollzeit

    REWE is seeking enthusiastic individuals to join our team as Customer Service Associates!In this role, you will play a vital part in creating a positive and welcoming shopping experience for our customers. Your responsibilities will encompass various aspects of store operations, ensuring smooth daily functions and exceptional customer service.Store...

  • Customer Service Representative

    Vor 7 Tagen

    Lüneburg, Niedersachsen, Deutschland REWE Vollzeit

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Sales Associate - Cashier Function. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesProcess transactions accurately and...

  • Customer Service Representative

    vor 1 Woche

    Lüneburg, Niedersachsen, Deutschland REWE Vollzeit

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Sales Associate - Cashier Function. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesProcess transactions accurately and...

  • Service Team Leader

    vor 4 Wochen

    Lüneburg, Niedersachsen, Deutschland HLG Gastro GmbH Vollzeit

    Position Overview HLG Gastro GmbH is seeking a dedicated and experienced professional to take on the role of Service Team Leader. This position is integral to ensuring our establishment maintains its reputation for outstanding service. Key Responsibilities: Oversee daily operations of the service team, ensuring high standards of customer satisfaction.Foster...