Aktuelle Jobs im Zusammenhang mit Director of Customer Experience - Lüneburg, Niedersachsen - Sparkasse Lüneburg


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    Lüneburg, Niedersachsen, Deutschland WORLD OF PIZZA GmbH Vollzeit

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  • Lüneburg, Niedersachsen, Deutschland Die Elbmonteure Vollzeit

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    Lüneburg, Niedersachsen, Deutschland WORLD OF PIZZA GmbH Vollzeit

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Director of Customer Experience

vor 2 Monaten


Lüneburg, Niedersachsen, Deutschland Sparkasse Lüneburg Vollzeit

**About the Role**

We are seeking a highly skilled and experienced professional to lead our Customer Service Center as a key member of our team at Sparkasse Lüneburg. As a Customer Service Center Manager, you will be responsible for overseeing the daily operations of our customer service team, ensuring that our customers receive exceptional service and support.

**Key Responsibilities**

  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Lead and manage a team of customer service representatives, providing guidance and coaching to ensure excellent customer service
  • Monitor and analyze customer feedback and complaints, making recommendations for process improvements
  • Collaborate with other departments to ensure seamless customer service across all channels
  • Stay up-to-date with industry trends and best practices in customer service, applying this knowledge to drive continuous improvement
  • Develop and maintain relationships with key stakeholders, including customers, colleagues, and partners

**Requirements**

  • Proven experience in customer service management, preferably in a financial services or banking environment
  • Strong leadership and coaching skills, with the ability to motivate and develop a team
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
  • Ability to analyze complex data and make informed decisions
  • Strong problem-solving skills, with the ability to think critically and creatively

**What We Offer**

  • A competitive salary and benefits package
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A chance to work with a leading financial institution in a rapidly changing industry