Lead Customer Service Center Manager

Vor 3 Tagen

Lüneburg, Niedersachsen, Deutschland Sparkasse Lüneburg Vollzeit

**About the Role**

We are seeking a highly skilled and experienced professional to lead our Customer Service Center at Sparkasse Lüneburg. As a key member of our team, you will be responsible for overseeing the day-to-day operations of the center, ensuring exceptional customer service, and driving business growth.

**Key Responsibilities**

  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Lead a team of customer service representatives, providing guidance and coaching to ensure excellent service delivery
  • Monitor and analyze customer feedback, identifying areas for improvement and implementing changes
  • Collaborate with cross-functional teams to develop and implement business strategies
  • Stay up-to-date with industry trends and best practices, applying knowledge to drive business growth and innovation
  • Develop and maintain relationships with key stakeholders, including customers, partners, and vendors
  • Manage budgets and resources, ensuring efficient use of resources and achieving business objectives

**Requirements**

  • Proven experience in customer service leadership, with a strong track record of success
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders
  • Strong analytical and problem-solving skills, with the ability to analyze complex data and make informed decisions
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously
  • Strong leadership skills, with the ability to motivate and develop a high-performing team

**What We Offer**

  • A competitive salary and benefits package
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A collaborative and inclusive team culture

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