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IT Service Delivery Specialist
vor 2 Monaten
Key Responsibilities
- Ensure seamless IT service delivery across locations for infrastructure services, fostering a culture of excellence and customer satisfaction.
- Support local production/manufacturing connectivity, acting as a liaison between teams to drive project success.
- Collaborate with the European Data Center Team to support ongoing projects, leveraging technical expertise to drive results.
- Focus on IT support, driving restructuring plans and ensuring effective service delivery.
- Contribute to distributed service teams, taking ownership of specific service teams and driving service excellence.
- Build strong IT service relationships with customers, ensuring quality services meet agreed SLAs.
- Support the implementation and provision of services, ensuring systems, processes, and methodologies are followed.
- Provide 2nd and 3rd Level Operations for Client, Mobile, Security, Web, and Network related services, driving independent troubleshooting and problem-solving.
- Work collaboratively with the global team to improve infrastructure services, driving coordination and escalation of operational issues.
- Build professional relationships with customers across levels, fostering a strong reputation and driving team morale.
- Understand Incident, Problem, and Change Management Principles, driving effective service delivery.
Education/Experience:
- 5 years of experience in Information Technology, with a strong focus on client service.
- 2-3 years of experience in a Client Service Team, driving technical support and service delivery.
- Proven experience in 2nd and 3rd Level support, with a strong background in multi-language environments.
- Technical troubleshooting expertise, with experience in layer 7-4 troubleshooting.
- Experience in support coordination across 1st – 2nd – 3rd level teams, driving effective service delivery.
- Experience in Service Management (Service NOW as preference) and/or ITIL Principles, driving service excellence.
- Experience in interacting with (Senior) Management, driving effective communication and collaboration.
- Experience in Client/Server Infrastructures, with a strong background in Microsoft Office Applications.
- Technical and innovation affinity, with experience in Apple IOS and Microsoft OS (WIN 10, 11 plus).
- Proficient in German, effective in English, with other European languages a plus.
- Willingness to travel and work at various locations in Germany, driving flexibility and adaptability.
