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Client Service Specialist

vor 1 Monat


Heidelberg, Baden-Württemberg, Deutschland BorgWarner Vollzeit
Key Responsibilities

We are seeking a highly skilled Client Tech Specialist to join our team at BorgWarner. As a key member of our IT service delivery team, you will be responsible for ensuring first-class IT service delivery across locations for infrastructure services.

  • Ensure high-quality IT service delivery across locations for infrastructure services.
  • Support local production/manufacturing connectivity and act as a counterpart for the European Data Center Team.
  • Take ownership of specific service teams and help build IT service relationships with customers.
  • Ensure quality services are performed to agreed SLAs and support in implementing and providing services.
  • Monitor, control, and support service delivery, and provide 2nd and 3rd Level Operations for Client, Mobile, Security, Web, and Network related services.
  • Independently troubleshoot and problem-solve, including best practice sharing, and work within the global team to improve infrastructure services.
  • Coordinate and escalate operational issues and solution proposals to Management.
  • Help build IT service relationships with customers across levels and build up a professional reputation.
  • Create a strong morale and team spirit within the team while actively fostering wins/successes through results.
  • Understand Incident, Problem, and Change Management Principles.
Education/Experience:

We are looking for a candidate with:

  • 5 years of experience working in Information Technology.
  • 2-3 years of experience working in a Client Service Team.
  • 2nd and 3rd Level support experience in multi-language environments.
  • Experience in technical troubleshooting (layer 7-4) and support coordination across 1st – 2nd – 3rd level teams.
  • Experience in Service Management (Service NOW as preference) and/or ITIL Principles.
  • Experience in interacting with (Senior) Management and Client/Server Infrastructures.
  • Experience in Microsoft Office Applications and Technical and innovation affinity.
  • Experience with Apple IOS, Microsoft OS (WIN 10, 11 plus), and Mobile Device Management.
  • Proficient in German, effective in English, and other European languages a plus.
  • Willingness to travel and work at various locations in Germany, even over several days.