IT Infrastructure Specialist

vor 4 Wochen

Heidelberg, Baden-Württemberg, Deutschland BorgWarner Vollzeit

Key Responsibilities

  • Ensure seamless IT service delivery across locations for infrastructure services, fostering a culture of excellence and customer satisfaction.
  • Support local production and manufacturing connectivity, acting as a liaison between teams to drive project success.
  • Collaborate with the European Data Center Team to support ongoing projects, leveraging technical expertise to drive business outcomes.
  • Focus on IT support resulting from restructuring plans, driving efficiency and effectiveness in service delivery.
  • Contribute to distributed service teams, taking ownership of specific service teams and driving quality service delivery.
  • Build strong IT service relationships with customers, ensuring quality services are performed to agreed SLAs.
  • Support the implementation and provision of services, ensuring systems, processes, and methodologies are followed.
  • Provide 2nd and 3rd Level Operations for Client, Mobile, Security, Web, and Network related services, driving troubleshooting and problem-solving excellence.
  • Work collaboratively with the global team to improve infrastructure services, driving innovation and best practices.
  • Coordinate and escalate operational issues and solution proposals to Management, driving business outcomes.
  • Build strong IT service relationships with customers across levels, driving professional reputation and customer satisfaction.
  • Create a positive team culture, fostering wins and successes through results-driven service delivery.
  • Understand Incident, Problem, and Change Management Principles, driving excellence in service delivery.

Education/Experience:

  • 5 years of experience in Information Technology, driving technical expertise and business outcomes.
  • 2-3 years of experience in a Client Service Team, driving customer satisfaction and service delivery excellence.
  • 2nd and 3rd Level support experience in multi-language environments, driving technical troubleshooting and problem-solving excellence.
  • Experienced in technical troubleshooting (layer 7-4), driving efficiency and effectiveness in service delivery.
  • Support coordination across 1st – 2nd – 3rd level teams, driving collaboration and service delivery excellence.
  • Experienced in Service Management (Service NOW as preference) and/or ITIL Principles, driving business outcomes and service delivery excellence.
  • Experienced in interacting with (Senior) Management, driving business outcomes and service delivery excellence.
  • Experienced in Client/Server Infrastructures, driving technical expertise and business outcomes.
  • Experienced in Microsoft Office Applications, driving productivity and efficiency in service delivery.
  • Technical and innovation affinity, driving excellence in service delivery and business outcomes.
  • Experienced with Apple IOS, Microsoft OS (WIN 10, 11 plus), and Microsoft Office Applications, driving technical expertise and business outcomes.
  • Very focused on User Satisfaction, driving customer satisfaction and service delivery excellence.
  • Proficient in German, effective in English, and other European languages a plus, driving communication and service delivery excellence.
  • Willingness to travel and work at various locations in Germany, driving flexibility and service delivery excellence.

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